H&M Seasonal Sales Advisor - Tanger Outlets Grand Rapids
About The Position
As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them understand fashion trends and products, and actively promoting and selling merchandise. You use fashion and product knowledge to support customers and contribute to sales targets, while representing H&M positively and promoting the Customer Loyalty App and in-store sustainability initiatives. The role also supports store operations, including garment unpacking, replenishment, steaming and care; fitting-room and checkout operations; merchandise presentation; maintaining stock levels; and keeping sales-floor and back-of-house areas clean and tidy. You follow store procedures, safety and legal requirements, support opening and closing, and work collaboratively with colleagues, sharing knowledge and participating in relevant onboarding and training. This is an hourly, non-exempt seasonal position paying $14.25 per hour.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience with customer service in fashion, retail or another service-related industry.
- Passion for fashion and H&M products.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive and action-oriented approach.
- Enjoys working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
- Engage customers in conversations and guide them through fashion trends, stories and products across the store.
- Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
- Represent H&M positively and support commercial or operational actions to reach sales targets with the store management team.
- Keep up to date with fashion trends, styles, brands, products, competitors and relevant influencers, and share relevant product and fashion information with customers.
- Share service, fashion and store-operations knowledge with colleagues; follow procedures and participate in feedback, onboarding, training and development activities.
- Complete the garment cycle, including unpacking, replenishment, steaming and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Keep the sales floor, stockrooms and back of house clean and tidy.
- Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect and Smart Store services.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Staff discount card for H&M Group brands in stores and online.
- H&M Incentive Program (HIP).
- Access to colleague resource groups for community and networking.
- Health insurance.
- Wellness and family support programs.
- Company-match retirement plan.
- Paid leave programs.
- Paid time off, including a community day to serve the local community.
- Development opportunities around the globe.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
