H&M Sales Advisor- The Farmers Market

H&M Group • Los Angeles, CA

2d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to share relevant information, support customers, and actively sell H&M products. You also contribute to garment care and replenishment, merchandise presentation, and maintaining a clean and tidy sales floor and back of house, working with the store team to deliver an excellent customer experience.

The role includes supporting sales and operational actions to reach store targets; staying informed about fashion trends, products, brands, competitors, and influencers; sharing knowledge with colleagues; following store procedures and legal requirements; and participating in relevant onboarding and training. Retail operations include completing the garment cycle, operating fitting rooms and checkout areas, maintaining stock levels and displays, supporting in-store OMNI services and technology, and helping open and close the store.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and support team learning and development.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs and paid time off, including a community day
• Employee discount across H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Colleague Resource Groups offering community and networking opportunities
• Development opportunities around the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed