Sales Administrator

Kistler Instrument Corp. • Novi, MI

7d

About The Position

The Sales Administrator provides administrative support to the Sales Operations team and delivers a high level of customer service to internal and external staff and customers. The role handles customer questions and order communications, supports quote and order processing, coordinates product deliveries with global manufacturing plants, maintains customer and sales systems, and provides information to sales engineers and managers.

Requirements

• Bachelor’s degree in a related field.
• Two or more years of customer service and related experience.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with SAP, C4C, or a related ERP and CRM system.
• Strong organizational and time-management skills, with the ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Knowledge of export compliance procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and commitment to exceptional customer service.
• Ability to sit at a desk and use a computer for 80% of the workday, and lift 50 pounds.

Responsibilities

• Serve as the primary contact for non-product-related customer questions, order status, lead times, tracking numbers, and other inquiries.
• Verify customer quotes for accuracy, including prices, terms, quality, and ship-to and bill-to addresses.
• Convert quotes into orders after receiving and verifying the customer purchase order.
• Proactively update customers about upcoming delivery status and purchase order changes.
• Assist Inside and Outside Sales Representatives with maintaining and updating the C4C database.
• Assist with quote generation under the guidance of Inside or Outside Sales.
• Coordinate product delivery with global manufacturing plants and escalate issues and delays to the appropriate sales representatives.
• Provide Sales Engineers and Managers with requested data and information.
• Manage customer portals.
• Check daily, weekly, and monthly task lists in SAP.
• Complete vendor forms accurately and promptly.
• Process myKistler registrations and create accounts.
• Process requests for quotes, purchase orders, and technical inquiries.
• Enter trade-show leads into the customer database.
• Perform other duties as needed.

Benefits

• Medical, dental, vision, life, and disability coverage.
• 401(k) plan with a 4% company match.
• Generous personal and vacation time.

What This Job Offers

• Job Type: Full-time