Sales Administrator

Breeze-Eastern•Whippany, NJ

About The Position

The Sales Administrator leads and supports customer relationships throughout transactions, support, troubleshooting, and other customer interactions. The role provides timely responses, clear feedback, and proactive problem-solving, while communicating Breeze-Eastern’s capabilities and commitment to supporting the market. The position is expected to meet or exceed sales goals, including bookings, pricing, and new business, while maintaining strong customer relationships and a clean order book. Sales Administrators may be assigned primary and secondary areas of responsibility or a broader functional business unit responsibility. They provide secondary support during workload surges and when employees are absent. The role requires initiative, accountability, honesty, helpfulness, and the ability to work with limited direct supervision. The Sales Administrator also supports compliance with applicable environmental, health and safety, trade compliance, ethics, quality, operating, and regulatory requirements. Breeze-Eastern is an equal opportunity employer and federal contractor.

Requirements

At least 2 years of experience in a role focused on customer interaction, purchase order processing, contract administration, logistics, order entry, and/or order book management.
Experience reviewing and interpreting aerospace purchase contracts and quotes.
Strong computer skills, including Microsoft Office and databases, and knowledge of ERP systems.
Ability to work with limited direct supervision.
High motivation and a sense of urgency.

Nice To Haves

Experience with IFS.
Knowledge of defense contracts, processes, FAR/DFAR, procedures, and aviation equipment.
Bachelor’s degree in Business or a technical discipline.
Knowledge of aerospace products, MRO, aircraft maintenance, or aircraft parts manufacturing.

Responsibilities

Meet booking targets by customer and market segment to meet outlook commitments.
Serve as a primary customer contact, facilitating purchase orders, quotes, contract management and compliance, and internal and external communications.
Handle customer actions including quoting, purchase order receipt, order entry, RMA, open order reports, and customer portals.
Maintain, monitor, and correct ERP data to ensure accuracy and maintain a clean order book.
Attend daily business unit and production meetings to align internal status and external communications.
Provide backup support during team-member absences or overflow work.
Manage and dispute customer scorecards so delivery and quality scores align internally and externally.
Maintain accurate physical and digital records of contractual transactions as required by law, customers, and internal requirements.
Support and advise the Business Unit Manager in monitoring customer performance trends and alert management to positive or negative changes.
Comply with EH&S, trade compliance, ethics and business conduct, quality policy, operating procedures, and applicable regulations.
Perform other duties as assigned.