Sales Administrator

N. Ginsburg & Son DBA Floors, Etc•Timonium, MD

2d•$20 - $22

About The Position

The Sales Administrator provides dedicated administrative support to a Senior Sales Representative and manages paperwork, scheduling, and customer follow-up for residential accounts, enabling the representative to focus on selling. The role supports account processes, keeps the sales pipeline organized, assists with customer concerns, and helps improve work procedures and develop customer relationships.

Requirements

High school diploma or equivalent.
At least 2 years of administrative, office, or customer service experience.
Proficiency with Microsoft Office, including Word, Excel, and Outlook, and ability to learn new software quickly.
Strong organizational skills and attention to detail, especially with orders, measurements, and paperwork.
Clear, professional written and verbal communication by phone and in person.
Ability to manage multiple jobs at once and meet deadlines.
Basic math skills, including calculating square footage, pricing, and totals.
Ability to handle confidential customer and pricing information with discretion.

Nice To Haves

Experience in flooring, home improvement, construction, interior design, or another installation-based industry.
Familiarity with flooring products such as carpet, hardwood, LVP, tile, and laminate, and with installation terms.
Experience with flooring or construction software.
Experience directly supporting a sales representative or executive.

Responsibilities

Handle paperwork for the Senior Sales Representative’s residential accounts.
Enter jobs and services into the computer system.
Prepare work packets for installers working on the Senior Sales Representative’s jobs.
Create Change Orders.
Support the Senior Sales Representative’s day-to-day processes and keep their pipeline organized.
Assist the Senior Sales Representative with computer issues and company software.
Help handle customer complaints on the representative’s accounts.
Prepare paperwork for returns.
Print Job Schedule reports and coordinate with accounting to create COD invoices.
Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes.
Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients.