Sales Administrator

Codan Limited • Ashburn, VA

1d • Onsite

About The Position

DTC North America Holdings, LLC, a combination of DTC and Kägwerks, specializes in secure communications and networking solutions for defense, government, and other mission-critical clients. Kägwerks focuses on rugged, operator-worn communication technologies, while DTC provides secure wireless communication. Together, they enhance connectivity, situational awareness, and operational effectiveness in challenging environments for military personnel.

As a Sales Administrator, you will provide crucial support to Sales Operations across multiple DTC North America business units. Your role will involve managing customer inquiries from the initial quote stage through to order fulfillment and delivery. Key duties include preparing quotes, meticulously reviewing purchase orders, entering approved orders into the system, and maintaining clear communication with customers and internal stakeholders. You will utilize CRM and ERP systems, ensure the accuracy of records and documentation, and collaborate with Sales, Finance, Contracts, and Operations teams to address issues and ensure orders remain on schedule.

Requirements

• Solid experience in sales administration, sales operations, order management, customer operations or a related field.
• Comfortable handling quotes and orders, maintaining accurate records and communicating with customers.
• Organized, attentive to detail and able to balance competing priorities across several teams and systems.
• Ability to exercise sound judgement within established procedures, know when to escalate an issue and handle sensitive customer, contractual and pricing information with discretion.
• Confident using Outlook, Excel, and CRM and ERP systems.
• U.S. citizenship is required due to the handling of export-controlled materials.
• Must be able to obtain and maintain a U.S. Secret security clearance.

Nice To Haves

• Experience with Salesforce
• Experience entering orders into a large ERP system

Responsibilities

• Monitor shared inboxes, respond to routine customer inquiries and direct urgent or specialist requests to the right team.
• Prepare and revise customer quotes using approved pricing, product information and templates, coordinating exceptions and approvals where required.
• Review purchase orders against quotes, including pricing, quantities, shipping details and terms, and resolve discrepancies before order entry.
• Enter approved orders into ERP systems, issue acknowledgments and coordinate order changes and delivery updates.
• Track open orders and delivery dates, identifying delays and working with Supply Chain, Manufacturing and Sales Operations on next steps.
• Maintain Salesforce opportunities, quotes, customer information and activities, supporting accurate reporting and pipeline visibility.
• Collect and retain customer and order documents, including forms, end-user details and approvals, following established processes.
• Escalate contractual, government, export, payment and delivery exceptions to the relevant specialists in line with established procedures.
• Keep customer and distributor portals up to date with documentation, pricing, certifications and order information.
• Provide timely customer updates and coordinate with teams across the business, including routing RMA and warranty documentation.
• Manage government and defense order requirements by ensuring applicable DPAS ratings and approved FAR/DFARS flowdowns are accurately documented and communicated to the appropriate internal teams for inclusion on applicable supplier purchase orders.
• Support export compliance by collecting and maintaining end-user information, export documentation, and required approvals, and escalating exceptions in accordance with applicable export-control regulations and internal procedures.

Benefits

• 15 days accrued paid time off per year
• 10 Federal holidays
• Opportunity to join our sponsored health plan
• Generous 401(k) plan with immediate vesting and a matching employer contribution
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed