Sales Administrator

BORNQUIST•East Moline, IL

22h•Onsite

About The Position

Sales Administrators interact with several departments to provide customers with submittals, quotes, project information, operation & maintenance manuals, and sales literature for projects and inquiries. This position reviews documentation for sales orders to ensure quality, accuracy, and completeness to ensure a smooth order entry process by Inside Sales.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Proficiency utilizing Enterprise software (Prophet 21 by Epicor).
Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality.
Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
The ability to accurately assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
Communicating effectively verbally and in writing as appropriate for the needs of the audience.
The ability to listen to and understand information and ideas presented by others, both verbally and in writing.
The ability to express ideas and convey information clearly, simply and positively, both verbally and in writing.
Strong organizational skills and attention to detail.

Nice To Haves

Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience is preferred.
Industry knowledge and technical aptitude a plus.

Responsibilities

Reviews orders prior to release to assure all necessary components of a contract are present, pricing is correct, relevant approvals have been secured and documents are attached, and regulatory compliance requirements have been met.
Manages quote requests for products and/or services received from customers and distributes them to Inside Sales, Estimators, or Outside Salespeople.
Follows up with customers via phone or email to determine project quote status.
Oversees literature inventory, replenishes when necessary, and assists sales with distribution to customers where applicable.
Handles customer and BI employee registration via several supplier portals for classes, seminars, and other educational opportunities held at Bornquist or supplier’s facilities.
Updates Opportunities, Tasks, and Activities in CRM, attaching quotes, documents, and recording details of customer interactions.
Collects submittals and IOMs from vendors, combines, and distributes to customers.
Monitors general Sales e-mail and distributes as needed.
Performs other related duties as assigned by management.