Sales Administrator

Improveit Home Remodeling • Charlotte, NC

23h • $55,000 - $60,000 • Onsite

About The Position

The Sales Administrator supports new sales efforts by ensuring required processes are followed and paperwork, including contracts and credit applications, is completed. The role collaborates with the Sales Team and other functional areas to support a smooth customer experience through contract and finance stages, sold-to-construction feasibility audit, and measure phases. The Sales Administrator oversees each new sale until it is ready to be handed off to the Product Ordering Department.

The position also serves as Office Manager for the Charlotte branch. It is the main point of contact for visitors, deliveries, correspondence, and administrative support, and provides direct support to Sales Leadership. The role helps maintain an organized, welcoming office and coordinates branch events.

Requirements

• High school diploma or equivalent.
• At least 2 years of prior sales or administrative experience in home improvements, home services, or related industries.
• Tech-savvy.
• Sales mindset.
• Highly organized and process-oriented.
• Strong written and verbal communication skills.
• Ability to work autonomously.
• Ability to problem-solve and collaborate with others to reach resolutions.
• Attention to detail.
• Ability to accurately type at least 40 words per minute.
• Proficiency using Microsoft Office and online systems/CRMs, such as Salesforce.com.

Responsibilities

• Review and process all new contracts.
• Manage the administrative process for sales from sold status through project measure completion.
• Oversee sales holds and tasks requiring action, and assist Sales Leadership, Mentors, and Sales Representatives in resolving post-sales issues that may cause delays.
• Create hold reports and collaborate with Regional Sales Leaders, Mentors, and Sales Representatives to move jobs from sold to net.
• Own and resolve Sales Admin holds and collaborate with the Finance Administrator to resolve Finance holds.
• Manage reports and data to help ensure company metrics are met.
• Maintain IHR KPI metrics for sales and sales administration.
• Update i360 CRM and other appropriate systems with post-sales issues, comments, and resolutions.
• Represent the company positively and professionally by phone and in person.
• Manage office entry and respond to visitors promptly in accordance with response targets and security protocols.
• Manage incoming and outgoing correspondence, including mail, emails, and miscellaneous inquiries in the Charlotte office.
• Oversee day-to-day office activities and reception, and provide routine and requested reporting to management.
• Oversee visitors’ experiences and provide a personal, friendly experience for people visiting the Charlotte office.
• Maintain an orderly appearance in common areas and enforce office-related procedures.
• Provide direct administrative support to Sales Leadership, including scheduling meetings and events, booking travel, updating documents and lists, creating reports, and updating the CRM.
• Maintain select office equipment and collaborate with IT as needed.
• Work with the Corporate Office Manager to fulfill supply needs, manage office-related vendors, and coordinate food delivery as needed.
• Represent the branch on the Culture Committee and coordinate branch events.
• Perform other duties as assigned.

Benefits

• Highly competitive compensation package.
• Generous time-off benefits, including company holidays.
• Health, dental, and life insurance options.
• 401(k) retirement savings.
• AFLAC supplemental insurance.
• Professional work environment in brand-new, centrally located offices.
• State-of-the-art technology tools and resources.
• Collaborative, professional, entrepreneurial environment.
• Monthly culture-driven events featuring contests, learning events, and celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED