Sales Administrator

Floors Etc•Timonium, MD

13h•$20 - $22

About The Position

Provide dedicated administrative support to a Senior Sales Representative by managing paperwork, scheduling, and customer follow-up for residential accounts, allowing the representative to focus on selling. The role also supports day-to-day processes, customer relationships, and efforts to streamline work processes.

Requirements

High school diploma or equivalent.
At least 2 years of administrative, office, or customer service experience.
Proficiency with Microsoft Office, including Word, Excel, and Outlook, and ability to learn new software quickly.
Strong organizational skills and attention to detail, especially with orders, measurements, and paperwork.
Clear, professional written and verbal communication by phone and in person.
Ability to manage several jobs at once and meet deadlines.
Basic math skills, including calculating square footage, pricing, and totals.
Ability to handle confidential customer and pricing information with discretion.

Nice To Haves

Experience in flooring, home improvement, construction, interior design, or another installation-based industry.
Familiarity with flooring products such as carpet, hardwood, LVP, tile, and laminate, and with installation terms.
Experience with flooring or construction software.
Experience supporting a sales representative or executive directly.

Responsibilities

Handle the paperwork flow for the Senior Sales Representative’s residential accounts.
Enter jobs and services into the computer system.
Prepare work packets for installers working on the Senior Sales Representative’s jobs.
Create Change Orders.
Assist the Senior Sales Representative with day-to-day processes and keep their pipeline organized.
Help the Senior Sales Representative with computer issues and company software.
Help handle customer complaints on the representative’s accounts.
Prepare paperwork for returns.
Print Job Schedule reports and coordinate with accounting to create COD invoices.
Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes.
Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients.