Sales Administrator

Improveit Home Remodeling•Charlotte, NC

About The Position

The Sales Administrator supports new sales efforts by ensuring required processes are followed and contracts, credit applications, and other paperwork are completed. Working with the Sales Team and other functional areas, this person helps customers move smoothly through the contract and finance stages and into the sold-to-construction feasibility audit and measure phase. The Sales Administrator oversees new sales until they are ready to be handed off to the Product Ordering Department. The role also serves as Office Manager for the Charlotte branch. It is the main point of contact for visitors, deliveries, and administrative support, helping maintain a professional, organized office and a positive customer and visitor experience.

Requirements

High school diploma or equivalent.
At least 2 years of prior experience in sales or administration in home improvements, home services, or related industries.
Tech-savvy.
Sales mindset.
Highly organized and process-oriented.
Strong written and verbal communication skills.
Ability to work autonomously.
Ability to problem-solve and collaborate with others to reach resolutions.
Attention to detail.
Ability to accurately type at least 40 words per minute.
Proficiency using Microsoft Office and online systems or CRMs, such as Salesforce.com.

Responsibilities

Review and process all new contracts.
Manage the administrative process for sales from sold status through project measure completion.
Oversee sales holds and tasks requiring action, and assist Sales Leadership, Mentors, and Sales Representatives in resolving post-sale issues that may cause delays.
Create reports on holds and collaborate with Regional Sales Leaders, Mentors, and Sales Representatives to move jobs from sold to net.
Own and resolve Sales Admin holds and collaborate with the Finance Administrator to resolve Finance holds.
Manage reports and data to help ensure company metrics are met.
Maintain IHR KPI metrics for sales and sales administration.
Update the CRM (i360) and other appropriate systems with post-sale issues, comments, and resolutions.
Represent the company positively and professionally as an IHR Brand Ambassador, in person and by phone.
Manage office entry and respond to visitors in a timely manner according to target response times and security protocols.
Manage incoming and outgoing correspondence, including mail, emails, and miscellaneous inquiries at the Charlotte office.
Oversee day-to-day office activities and the reception area, keeping management informed through routine and requested reporting.
Ensure visitors have a friendly, personal experience at the Charlotte office.
Keep common areas neat and organized and enforce office procedures that preserve a consistent environment.
Provide direct administrative support to Sales Leadership, including scheduling meetings and events, booking travel, updating documents or lists, creating reports, and updating the CRM.
Maintain select office equipment and collaborate with IT as needed to support uninterrupted function.
Coordinate with the Corporate Office Manager to fulfill supply needs, manage office-related vendors, and arrange food delivery as needed.
Represent the branch on the Culture Committee and coordinate branch events.
Perform other duties as assigned.

Benefits

Highly competitive compensation package.
Generous time-off benefits, including company holidays.
Health insurance options.
Dental insurance options.
Life insurance options.
401(k) retirement savings.
AFLAC supplemental insurance.
Professional work environment in brand-new, centrally located offices.
State-of-the-art technology tools and resources.
Collaborative, professional, entrepreneurial environment.
Monthly culture-driven events featuring contests, learning events, and celebrations.