Sales Administrative Assistant

Digital Tool & Die, Inc.•Grandville, MI

4d•$20 - $24

About The Position

Digital Tool & Die is seeking a detail-oriented and organized Sales Administrative Assistant to support the Sales and Project Management teams. The role supports accurate recordkeeping, customer communications, work-order processing, and efficient workflows through the company’s ERP system in a fast-paced manufacturing environment. The assistant provides administrative and customer support, enters and maintains work-order and other data in the Global Shop Solutions ERP system, and supports sales and project-management activities such as customer documentation, order processing, correspondence, quotations, and project materials. The position also helps coordinate communication between customers and internal departments and contributes to workflow and customer-service improvements.

Requirements

Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Excellent organizational, communication, and time-management skills.
Strong attention to detail and a high level of accuracy and professionalism.
Ability to manage multiple tasks, prioritize workload, and meet deadlines with minimal supervision.
Professional, positive attitude, strong interpersonal skills, and willingness to learn.
Ability to work effectively in a team-oriented manufacturing environment.

Nice To Haves

Previous experience in an administrative, office support, customer service, or manufacturing office environment.
Experience with ERP systems, preferably Global Shop Solutions (GSS).

Responsibilities

Provide administrative and clerical support to customers and internal team members.
Answer, screen, and direct incoming phone calls professionally and courteously.
Prepare, edit, and distribute correspondence, reports, memos, forms, and emails.
Maintain electronic and hard-copy filing systems according to company procedures.
Assist with scheduling meetings and appointments and occasional travel arrangements.
Run company-related errands as needed.
Help maintain a clean, organized, and professional office environment.
Enter work orders accurately and efficiently into the Global Shop Solutions (GSS) ERP system.
Coordinate transfer of new work-order packages to the Project Coordinator for review and release.
Maintain accurate ERP records and assist with data verification, updates, and system maintenance.
Perform data entry and record management in compliance with company procedures.
Support Sales and Project Management with customer documentation, order processing, and administrative tasks.
Assist in preparing customer correspondence, quotations, project documentation, and sales-related materials.
Maintain customer records and keep sales information current and accurate.
Help coordinate communication between customers and internal departments to support project execution.
Assist with departmental initiatives to improve workflow efficiency, organization, and customer service.