Sales Administration Program Manager

Insperity•Kingwood, TX

About The Position

This position manages innovative and effective training programs that support the sales organization’s growth goals and objectives. The role provides day-to-day management, support, enhancement, and ongoing operation of training initiatives from conception through delivery and analysis. Once programs are functioning smoothly and effectively, the manager builds capacity and identifies resources to scale them. The manager defines program scope and timelines, coordinates curriculum and logistics with Sales Performance Improvement teams, manages internal resources and stakeholders, evaluates external vendors, and develops marketing plans. The role also manages partner and sponsor relationships, works with sales leadership on participant selection criteria, and ensures high-quality program delivery through preparation, inspection, and continuous improvement. The position evaluates programs and survey results, recommends prioritized improvements, identifies and reports KPIs, develops budgets and expense forecasts, measures program ROI, and compiles quarterly board data. Travel may be up to 20% or more of the time.

Requirements

High school diploma required.
Minimum 5 years’ experience in training program development and delivery, including curriculum development for adult learners, preferred.
Knowledge of business acumen and how the company makes money to support effective strategy execution.
Advanced skills in financial management and budgeting, procurement, and contract negotiations.
Critical thinking, deductive reasoning, problem-solving, information ordering and discretion, and category flexibility.
Knowledge of principles and procedures for effective adult training and curriculum development.
Knowledge of analyzing feedback surveys and results, prioritizing findings, and presenting recommendations.
Excellent public speaking and presentation skills.
Active listening skills.
Time-management skills and ability to complete high-priority tasks.
Ability to meet tight deadlines and prioritize in a fast-paced environment.
Effective written and oral communication skills.
Demonstrated experience managing projects, priorities, resources, and initiatives.
Demonstrated leadership, communication, and organizational skills.
Ability to travel up to 20% or more of the time.

Nice To Haves

Bachelor’s degree in Business Management, Human Resources, or a related field.
Consulting and/or mentoring experience with business leaders and entrepreneurs.

Responsibilities

Determine program scope and critical timelines to support sales growth goals and minimize ramp-up time.
Collaborate with Sales Performance Improvement disciplinary teams on needs analysis, development, delivery, and operations to identify curriculum content and logistics.
Manage internal resources and stakeholders who support the program.
Evaluate and coordinate external vendors and vendor proposals.
Develop marketing plans for training programs.
Manage relationships with partners and sponsors.
Collaborate with sales leadership on selection criteria and qualifications for program participants.
Ensure quality program delivery through advanced preparation, inspection, and continuous improvement.
Collaborate with SPI Managers on changes and enhancements to program design.
Evaluate programs, conduct surveys, analyze and compile results, and present prioritized recommendations for changes and enhancements.
Identify KPIs and compile monthly performance results.
Develop program budgets and forecast expenses.
Measure the ROI of training programs.
Compile quarterly program data for the board.
Build capacity and identify resources to scale programs once they are functioning smoothly and effectively.