Sales & Account Support Coordinator

Cesna Recruitment•Hackensack, NJ

5d•$58,000 - $65,000

About The Position

The Sales & Account Support Coordinator supports the overall sales organization and takes ownership of building, managing, and growing relationships with independent and specialty retailers across domestic and international markets. The role provides exceptional account service, accurate order processing, and proactive engagement to increase sell-in and sell-through. It also provides day-to-day administrative, analytical, and project support to the Sales Director and VP of Sales. The position manages retailer relationships and business development, supports order entry and fulfillment through the NES ERP system, reviews account performance, prepares sales materials and reports, and coordinates with internal teams on customer requirements and sales initiatives. The successful candidate is detail-oriented, proactive, highly organized, and able to coordinate cross-functional efforts that support sales growth.

Requirements

At least 2 years of experience in wholesale, sales operations, account coordination, or customer support.
Strong written, verbal, and interpersonal communication skills.
Highly organized, with the ability to multitask and manage deadlines.
Experience with ERP systems, Excel or Sheets, and sales reporting tools.
Proactive mindset and willingness to take initiative and drive growth.
Strong analytical skills and attention to detail.
Ability to work cross-functionally with Sales, Merchandising, Marketing, and Operations.

Nice To Haves

Jewelry or fashion industry experience.
Experience with NES ERP.

Responsibilities

Serve as the primary contact for independent and specialty store accounts while supporting other accounts as needed.
Build account relationships through proactive outreach, seasonal check-ins, reorder support, and assortment recommendations.
Introduce new product launches using market-specific line sheets, curated assortments, and seasonal product highlight campaigns.
Plan and host virtual line review meetings or group product launch presentations for independent retailers.
Identify new business opportunities, account expansion potential, and cross-selling opportunities.
Support the Sales Director and VP of Sales with account follow-ups, presentations, sales reports, and ongoing initiatives.
Enter customer orders accurately into NES.
Monitor order status, allocations, and backorders; coordinate with Operations and Logistics to secure on-time fulfillment.
Track shipments, resolve order discrepancies, and prepare revised documentation as needed.
Review account performance weekly to identify replenishment opportunities or low-inventory risks.
Assist the Sales VP and Sales Director with daily tasks, sales analyses, and strategic projects.
Prepare sales decks, assortment proposals, market meeting materials, and trade show support documents.
Compile customer feedback for internal teams, including Merchandising, Marketing, and Product Development.
Maintain organized sales files, line sheets, pricing lists, and customer-specific documents.
Complete customer, vendor, and partner templates, including onboarding forms, compliance documents, and product setup sheets, in coordination with internal teams.
Collaborate with Merchandise Planning on inventory availability, promotional calendars, and reorder flows.
Partner with Marketing and Creative to ensure product content, images, and descriptions are accurate and compelling.
Identify inefficiencies in reporting, product setup, or order flow and propose improvements that support sales-team scalability.