Sales & Account Support Coordinator

Cesna Recruitment•Hackensack, NJ

About The Position

The Sales & Account Support Coordinator supports the sales organization and owns the development and management of relationships with independent and specialty retailers in domestic and international markets. The role provides exceptional account service, accurate order processing, and proactive engagement to increase sell-in and sell-through. It also provides administrative, analytical, and project support to the Sales Director and VP of Sales, coordinating cross-functional efforts that support sales growth.

Requirements

At least 2 years of experience in wholesale, sales operations, account coordination, or customer support.
Strong written, verbal, and interpersonal communication skills.
Strong organization skills and the ability to multitask and manage deadlines.
Experience with ERP systems, Excel or Sheets, and sales reporting tools.
A proactive mindset and willingness to take initiative and drive growth.
Strong analytical skills and attention to detail.
Ability to work cross-functionally with Sales, Merchandising, Marketing, and Operations.

Nice To Haves

Experience in jewelry or fashion.
Experience with the NES ERP system.

Responsibilities

Serve as the primary contact for independent and specialty store accounts, and support other accounts as needed.
Build account relationships through proactive outreach, seasonal check-ins, reorder support, and assortment recommendations.
Introduce product launches using market-specific line sheets, curated assortments, and seasonal product highlight campaigns.
Plan and host virtual line review meetings and group product launch presentations for independent retailers.
Identify new business opportunities, account expansion potential, and cross-selling opportunities.
Assist the Sales Director and VP of Sales with account follow-ups, presentations, sales reports, daily tasks, analyses, and strategic projects.
Enter customer orders into NES accurately.
Monitor order status, allocations, and backorders, coordinating with Operations and Logistics to secure on-time fulfillment.
Track shipments, resolve order discrepancies, and prepare revised documentation as needed.
Review account performance weekly to identify replenishment opportunities or low-inventory risks.
Prepare sales decks, assortment proposals, market meeting materials, and trade show support documents.
Compile customer feedback for internal teams, including Merchandising, Marketing, and Product Development.
Maintain organized sales files, line sheets, pricing lists, and customer-specific documents.
Complete customer, vendor, and partner templates, including onboarding forms, compliance documents, and product setup sheets, in coordination with relevant teams.
Collaborate with Merchandise Planning on inventory availability, promotional calendars, and reorder flows.
Partner with Marketing and Creative to ensure product content, images, and descriptions are accurate and compelling.
Identify inefficiencies in reporting, product setup, or order flow and propose process improvements to support Sales team scalability.