Sales Account Specialist

Glen-Gery•Waterford Township, MI

About The Position

The Sales Account Specialist is responsible for customer service and coordination among the sales team, plant management, distributors, and other customers. The role provides information about products and availability, processes orders and samples, prepares quotes, supports credit functions, and helps resolve complaints. It requires knowledge of products and inventory to provide timely, accurate responses to internal and external customer inquiries. The specialist supports sales activities, maintains accurate quotes and orders, coordinates shipments, presents products and design ideas, and helps achieve sales goals through customer service and sales growth. The role also maintains price lists, analyzes sales data, prepares bidding and job-registration documents, and responds to customer concerns. The employee may also perform other reasonably related duties assigned by a supervisor or management.

Requirements

Excellent communication, interpersonal, and negotiating skills.
Good organizational, math, and computer skills, including Excel, Word, ERP systems, and CRM.
A hands-on approach to problem-solving related to sales, service, and promotion.
Self-motivation, high personal drive, and a disciplined approach to working independently and using resources to achieve company goals and objectives.
Excellent written and verbal communication and presentation skills, with a professional demeanor.
Ability to pursue continuous improvement; detail-oriented with strong organizational skills.
Strong problem-solving and customer service skills.
Ability to learn technical product information.
Ability to support a team environment, company policies and procedures, and continuous improvement.
Minimum of 3 years of sales or customer service experience.

Nice To Haves

Associate’s or Bachelor’s degree, or relevant trade certification.
Sales or customer service experience in the building materials or construction industry.
Bilingual English/Spanish skills.

Responsibilities

Assist the Direct Sales Team with product availability, pricing, quoting, sampling, and technical information.
Process orders, order changes, and sample requests; use Salesforce and coordinate shipments.
Ensure quotes and orders are accurate and follow company sales procedures.
Achieve or exceed sales goals by growing sales and providing excellent customer service.
Present new and existing products and design ideas to homeowners, builders, contractors, and masons.
Maintain price lists and analyze sales data to maintain satisfactory gross profit margins for items sold.
Perform basic credit functions and follow product complaint procedures as needed.
Prepare and distribute bidding documents, from quotes to technical submittals.
Assist with job registration by helping complete and submit documents.
Respond to client concerns and use independent decision-making to strive for first-time resolution of client problems and issues.
Maintain expertise in products and services across product lines and customer needs, and stay informed about the competitive landscape.