Account Specialist - Inside Sales

Merz North America•Raleigh, NC

About The Position

The Account Specialist, Inside Sales role drives revenue in established small or dormant accounts and is accountable for quarterly sales quota attainment. The specialist maintains an active lead pipeline, makes outbound calls to support sales and marketing programs, and meets monthly performance goals. The role supports both the Injectable and Skincare businesses. The position involves managing inbound and outbound customer contacts, converting leads and inquiries into sales, supporting marketing campaigns, managing samples and orders, and providing customers with product training and marketing assistance. The specialist also supports leave-of-absence and vacant-territory coverage and attends required sales training and meetings.

Requirements

Bachelor's degree.
At least 2 years of proven sales experience with documented success.
Above-average communication skills.
Ability to understand and communicate detailed product information on the label for assigned products.
Ability to establish strong relationships over the phone.
Ability to drive sales results in assigned geographies.
Ability to prioritize and multitask effectively.
Technology savvy, including the ability to conduct inside sales using call center technology.
Strong problem-solving skills.
Exceptional communication and selling skills.

Nice To Haves

Healthcare-industry experience involving interaction with physicians, patients, or others.
Aesthetics, dermatology, or cosmeceutical sales experience.
Working knowledge of SAP and OCE.
Skill in MS Office and Excel.

Responsibilities

Plan and place outbound calls and send emails to potential and existing customers to convert them to sales.
Handle inbound sales calls and emails and convert them into sales.
Process leads received from tradeshows.
Work with the manager team to establish, maintain, and improve marketing strategies promoting company products.
Keep management informed of activity, including by preparing reports in a timely manner.
Identify or contact customers for targeted sales campaigns outlined by the Manager, Inside Sales.
Consistently achieve sales quota across the portfolio.
Execute sales components of marketing plans and adapt creatively to multiple initiatives.
Manage sample allocation, place orders, provide marketing materials, and assist accounts with marketing strategies.
Provide customers with technical training on the application and use of company products.
Support leave-of-absence and vacant-territory coverage.
Attend sales training and sales meetings as required.