Account Specialist - Inside Sales, Device

Merz North America•Raleigh, NC

13d

About The Position

The Inside Sales Device Lead drives growth of the Ultherapy PRIME device by identifying, developing, and advancing new device and legacy upgrade opportunities. The role partners with Capital Device Representatives (PTMs), Practice Development Managers (PDMs), Regional Directors, and cross-functional teams to strengthen the device pipeline, increase PRIME adoption, and support account engagement. The position also contributes device expertise to the Inside Sales organization, supports strategic initiatives and territory coverage, and helps promote consistent execution across the business. It supports the Neocutis portfolio within assigned and vacancy territories.

Requirements

Bachelor's degree.
At least 2 years of proven sales experience with documented success.
Strong prospecting and business-development skills and ability to identify and qualify sales opportunities.
Strong customer communication and relationship-building skills.
Ability to drive sales results in assigned geographies.
Ability to influence and lead without direct authority and collaborate across Inside Sales and field sales teams.
Ability to manage multiple territories, opportunities, and priorities and independently prioritize opportunities within a dynamic sales pipeline.
Comfort using CRM, sales analytics, and reporting tools.
Proficiency with MS Office and Excel.
Strong problem-solving, communication, and selling skills.
Ability to translate product knowledge into meaningful customer and business conversations.

Nice To Haves

Sales, business development, or account management experience; inside sales and/or capital device experience preferred.
Strong track record of customer engagement, prospecting, and opportunity development.
Experience partnering across sales teams and functions to achieve shared business objectives.
Experience with CRM and sales reporting platforms.
Ability to quickly develop strong knowledge of Ultherapy, Ultherapy PRIME, Neocutis, and relevant competitive offerings.
Strong written, verbal, presentation, and organizational skills.

Responsibilities

Generate and qualify Ultherapy PRIME device leads through customer outreach, account research, and customer discovery.
Identify legacy Ultherapy upgrade opportunities and assess customers’ business needs, interest, and readiness for PRIME.
Maintain prospecting activity and develop a pipeline of qualified device opportunities.
Record leads, customer interactions, opportunities, and next steps in CRM and reporting platforms, including OCE and Tableau; monitor pipeline activity and follow up consistently.
Partner with Capital Device Representatives (PTMs) to identify and qualify opportunities, schedule customer meetings and demonstrations, share account insights, and maintain communication throughout the sales process.
Collaborate with PDMs to identify and advance legacy Ultherapy upgrade opportunities, increase PRIME awareness and adoption, and support account-specific customer outreach, education, and follow-up.
Educate customers about Ultherapy technology and PRIME, competitive positioning, training resources, and business-building opportunities.
Coordinate with cross-functional partners on customer trainings, workshops, events, and engagement initiatives that support portfolio growth.
Provide device-focused coverage for Regional Director territory vacancies and leaves, including prospecting, lead generation, account engagement, customer education, sales activities, and business continuity.
Partner with field and Inside Sales leadership to prioritize high-value opportunities in uncovered territories.
Support the Neocutis portfolio in assigned and vacancy territories through customer education, account growth, promotions, onboarding, business development, and customer engagement.
Share device expertise within Inside Sales, support strategic initiatives and territory coverage, and help drive consistent execution.