Sales Account Specialist

Glen-Gery•Waterford, MI

About The Position

The Sales Account Specialist handles customer service and communication among sales, plant management, distributors, and other customers. The role provides information and assistance related to products, inventory availability, orders, samples, quotes, credit, and complaint resolution. A strong understanding of products and inventory is needed to respond accurately and promptly to internal and external customer inquiries. The position supports the Direct Sales Team and works with customers including homeowners, builders, contractors, and masons. It processes orders and samples, coordinates shipments, prepares quotes and bidding documents, supports job registration, maintains price lists, and helps address customer concerns. The specialist is expected to contribute to sales goals, provide excellent customer service, maintain product and market knowledge, and support accurate sales procedures and satisfactory gross profit margins. Brickworks North America is a wholly owned subsidiary of Brickworks Limited, an Australian-listed group operating in Building Products, Land & Development, and Investments. Glen-Gery Corporation, founded in 1890, is one of the nation’s largest brick manufacturers. The North American business has more than 1,000 employees and operates across 40 locations, including brick plants, masonry supply centers, and Design Studios.

Requirements

At least 3 years of sales or customer service experience; experience in building materials or construction is preferred.
Excellent communication, interpersonal, and negotiating skills.
Good organizational, math, and computer skills, including Excel, Word, ERP systems, and CRM.
A hands-on approach to problem-solving in sales, service, and promotion.
Self-motivation, strong personal drive, and a disciplined approach to working independently and using resources to meet company goals.
Strong written and verbal communication, presentation skills, and a professional demeanor.
Detail-oriented, with strong organizational skills and a commitment to continuous improvement.
Strong problem-solving and customer service skills.
Ability to learn technical product information.
Ability to support a team environment and company policies, procedures, and continuous improvement.
Ability to work effectively in a fast-paced, customer-focused environment.
Strong communication and relationship-building skills.

Nice To Haves

Associate’s degree, bachelor’s degree, or relevant trade certification.
Bilingual in English and Spanish.
Sales or customer service experience in the building materials or construction industry.

Responsibilities

Assist the Direct Sales Team with product availability, pricing, quoting, sampling, and technical information.
Process orders, order changes, and sample requests using Salesforce, and coordinate shipments.
Ensure quotes and orders are accurate and follow company sales procedures.
Achieve or exceed sales goals by growing sales and providing excellent customer service.
Present new and existing products and design ideas to homeowners, builders, contractors, and masons.
Maintain price lists and analyze sales data to help maintain satisfactory gross profit margins for items sold.
Perform basic credit functions and follow product complaint procedures as needed.
Prepare and distribute bidding documents, from quotes to technical submittals.
Assist with the job registration process, including document completion and submission.
Respond to client concerns and use independent judgment while striving to resolve client issues on the first contact.
Maintain expertise in products, services, product lines, and customer needs, and stay informed about the competitive landscape.
Perform other reasonably related business duties as assigned by the immediate supervisor or other management personnel.