Safety Service and Motorist Assistance Patroller Supervisor

Metropolitan Washington Airports Authority•Dulles, VA

12d•$35 - $48•Onsite

About The Position

The Safety Service and Motorist Assistance Patroller Supervisor supervises the Dulles Toll Road (DTR) Safety Service Program and a team of Safety Service and Motorist Assistance Patrollers providing incident response and motorist assistance. The position serves under the Dulles Police Command of the Police Department in the Office of Public Safety at Washington Dulles International Airport and works under the general supervision of a Police Sergeant. The supervisor establishes and oversees procedures and operations, plans assignments, assists with personnel selection, evaluates staff and equipment maintenance, oversees training, and performs supervisory functions. The role also prepares reports and shift briefings and ensures preventive maintenance and repairs for vehicles and equipment. When required, the supervisor performs patroller duties, including identifying and reporting roadway incidents, mitigating hazards, responding to traffic accidents, notifying first responders and the DTR Control Room, providing first aid or CPR as necessary, and assisting disabled motorists with emergency-level roadside services. The work may involve physical exertion and exposure to roadway and environmental hazards. Night or weekend work and hold-over or recall for essential services and emergencies may be required.

Requirements

Four years of progressively responsible experience in work zone safety, motorist assistance or safety, or traffic operations.
Knowledge of supervisory principles and ability to manage unit or team operations and programs.
Knowledge of basic automobile mechanics for emergency roadside assistance, including battery jumpstarts, fluid top-offs, and tire changes.
Ability to provide effective customer service and assistance, particularly to people experiencing distress or emergencies.
Ability to work under pressure and maintain self-control during peak periods, incidents, and emergencies.
Knowledge of safety rules, regulations, and procedures for supervising others safely.
Ability to perform basic analyses of data and information.
Ability to speak and write effectively.
Skill in preparing documents and other work products using a computer, including Microsoft Office suite software.
Proficiency in using radio communications systems.
High school diploma or GED.
State driver’s license in good standing.
Certification in first aid and CPR from a Red Cross licensed training provider within 30 days of hire, promotion, or placement in the job.
Ability to operate a vehicle airside and landside; an AOA permit is required.
Ability to meet the physical demands of moderate to heavy exertion, including lifting up to 50 pounds, and bending, stooping, crouching, and working in cramped positions.
Ability to follow necessary safety precautions while working around fast-moving traffic, burns, electrical shock, slick pavement, fumes, and hazardous waste.

Nice To Haves

One year of supervisory experience.
Knowledge of and skill in proper radio communications terminology, practices, and procedures.
Experience following Federal Highway Administration principles for traffic incident management or certification in Traffic Incident Management (TIM).
Experience using the Federal Emergency Management Agency’s National Incident Management System and Incident Command System.

Responsibilities

Establish, revise, and ensure adherence to procedures for Safety Service Program operations.
Plan operations and work assignments.
Assist in selecting subordinate personnel; observe and evaluate their performance and equipment maintenance; and oversee employee training.
Approve time and attendance reports, recommend employee awards, conduct improper conduct investigations, and initiate disciplinary action.
Prepare and submit recurring and special reports, and develop and present briefings on key events and issues affecting incoming shifts.
Ensure preventive maintenance scheduling and repairs for vehicles and equipment.
Perform Safety Service and Motorist Assistance Patroller duties when required.
Patrol the Dulles Toll Road in a service vehicle to identify, assess, and report safety service incidents, including road hazards, dangerous driving, and traffic accidents.
Mitigate road hazards by establishing temporary emergency safety zones, clearing hazards, or calling other units for assistance.
Take immediate action at traffic accidents, notify first responders and the DTR Control Room, and provide first aid or CPR as necessary.
Assist disabled motorists by identifying and mitigating vehicle malfunctions and providing non-mechanic emergency roadside help, such as fuel, tire changes, and battery jumpstarts.
Perform other duties as assigned.