Safety and Security Shift Lead

Direct Supply•Milwaukee, WI

About The Position

The Safety and Security Shift Lead provides first-line leadership for the daily operations of Direct Supply’s Safety and Security team, helping maintain a safe, secure, and welcoming environment for Partners, visitors, and company assets. Working closely with Safety and Security leadership, the role leads frontline security operations, supports emergency preparedness, oversees security technology and equipment, and promotes safety awareness across campus to protect people, property, and the Direct Supply brand. The regular schedule is Monday through Friday, 5:00 a.m. to 1:00 p.m., with rotating weekend coverage from 6:00 a.m. to 6:00 p.m. approximately every 6–8 weeks or as needed. The role also participates in an on-call rotation for holidays, weekends, and after-hours incidents.

Requirements

5+ years of experience in corporate security, public safety, law enforcement, or a related safety and security environment, including demonstrated leadership or supervisory responsibilities.
Ability to lead, coach, mentor, and develop frontline team members while maintaining high standards for safety, accountability, and customer service.
Experience responding to security incidents, assessing risk, and making sound decisions in time-sensitive situations.
Proficiency using Microsoft 365, SharePoint, security systems, and related technology to maintain documentation and support daily operations.
Clear and professional verbal and written communication with Partners, visitors, leadership, and external responders.
Problem-solving skills, including the ability to identify risks, recommend solutions, and adapt to changing operational priorities.
Ability to work assigned shifts, participate in an on-call rotation, and adjust schedules as needed to support business and security needs.
Valid, unexpired driver's license with a satisfactory driving record.

Responsibilities

Partner with Safety and Security leadership to develop emergency response plans, coordinate Emergency Response Team (ERT) training, and execute annual evacuation drills.
Coordinate security support for campus events in collaboration with internal stakeholders.
Manage ordering and inventory of security supplies, including uniforms, identification badge materials, and operational equipment.
Support Human Resources during employment terminations by providing security presence and assistance when requested.
Prepare weekly operational communications with updates on assignments, inspections, campus visitors, and ongoing initiatives.
Conduct routine audits of restricted access permissions, issued keys, driver's licenses, student access, and other security controls.
Maintain the Safety and Security team schedule, coordinate absences, and arrange staffing coverage.
Coach, develop, and lead Safety and Security Officers during assigned shifts, supporting consistent operations, customer service, professional development, and incident response.
Respond to safety and security concerns by assessing risk, coordinating actions, and documenting incidents.
Mentor and train Safety and Security Officers on procedures, technology, equipment, and shift responsibilities.
Monitor staffing levels throughout each shift and coordinate coverage to maintain uninterrupted operations.
Oversee inspection, preventive maintenance, vendor coordination, replacement planning, and lifecycle management of security systems and equipment.
Maintain security documentation, logs, maps, and records using Microsoft 365, SharePoint, and security management systems.
Partner with Safety and Security leadership to strengthen campus safety awareness, emergency preparedness, and organizational response capabilities.
Ensure safety concerns, inspections, operational work, and administrative requests are documented, assigned, and communicated through team ticketing and communication systems.
Identify opportunities to improve procedures, documentation, technology, training, and operational efficiency, including responsible use of AI and automation.
Lead by example in customer service and build positive relationships with Partners, visitors, contractors, vendors, and emergency responders.
Participate in an on-call rotation to provide leadership support during holidays, weekends, and after-hours incidents.