Safety and Security Officer

Marriott•Aspen, CO

About The Position

The Safety and Security Officer patrols the property, assists guests with room access, monitors security and life-safety systems, locks entrances when required, and conducts physical hazard inspections. The role responds to accidents and emergencies, provides or arranges first aid and EMS support, assists guests and employees during emergencies, manages disturbances and complaints, and contacts outside assistance when needed. The officer documents incidents, prepares shift and daily activity reports, conducts investigations, gathers evidence, interviews relevant parties, and maintains the confidentiality of security and property records. The role also escorts unwelcome persons from the property and responds to vehicle accidents and thefts. The position requires following company policies, reporting accidents and unsafe conditions, completing safety training and certifications, maintaining a clean and professional appearance, protecting company assets and confidential information, and providing courteous guest service. Officers communicate clearly, prepare written documents accurately, build positive working relationships, support team goals, and meet quality assurance standards. Some states may have additional licensing or registration requirements for the position.

Requirements

High school diploma or G.E.D. equivalent (preferred qualification).
No related work experience required.
No supervisory experience required.
No license or certification required; some states may have additional licensing or registration requirements.
Ability to read and visually verify information in various formats and visually inspect tools, equipment, or machines.
Ability to use computers and/or point-of-sale systems to enter and locate work-related information.
Ability to move quickly, including running, walking, or jogging, to respond to work situations.
Ability to stand, sit, or walk for extended periods or an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights using fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, and to use stairs and service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to communicate professionally, prepare written documents accurately, and work effectively with others.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarm systems, duress alarms, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents; contact EMS or administer first aid/CPR as required.
Assist guests and employees during emergency situations and notify appropriate individuals about accidents, attacks, or other incidents.
Defuse guest and employee disturbances, handle interruptions and complaints, and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Resolve safety hazards and escort unwelcome persons from the property without disrupting operations.
Respond to vehicle accidents and thefts and request assistance using proper code responses.
Maintain confidentiality of security, Loss Prevention, and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and safeguard proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.