Safety and Security Officer

Marriott•Rancho Mirage, CA

About The Position

The Safety and Security Officer protects the property, guests, and employees by patrolling the property, monitoring security and life-safety systems, responding to emergencies and incidents, investigating events, and documenting Loss Prevention activity. The officer also provides guest assistance, addresses safety hazards and disturbances, and helps maintain the orderly operation of the property. The position requires following company policies and procedures, reporting accidents and unsafe conditions, completing safety training and certifications, maintaining a clean and professional appearance, protecting company assets, and safeguarding confidential information. The officer welcomes guests, anticipates and responds to service needs, communicates professionally, prepares written documents, builds positive working relationships, and meets quality assurance standards. Other reasonable duties may be assigned by supervisors. Some states may have additional licensing or registration requirements. The role is with The Ritz-Carlton, part of Marriott International, whose service culture is guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. The company describes itself as an equal opportunity employer and is committed to non-discrimination.

Requirements

High school diploma or G.E.D. equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is listed as required; some states may have additional licensing or registration requirements.
Ability to read and visually verify information in a variety of formats, including small print.
Ability to visually inspect tools, equipment, or machines for defects.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move at the speed needed to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods, including an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and across sloping, uneven, or slippery surfaces, as well as up and down stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to speak clearly and professionally and prepare written documents accurately and completely.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit television, perimeter alarm, duress alarm, and fire life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact EMS, and administer first aid or CPR as required.
Assist guests and employees during emergencies; notify appropriate individuals of accidents, attacks, and other incidents.
Defuse guest or employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints and resolve safety-hazard situations.
Escort unwelcome persons from the property while maintaining orderly operations.
Respond to vehicle accident and theft scenes and request assistance using proper code responses.
Maintain confidentiality of Security/Loss Prevention and property reports and release information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications.
Maintain a clean and professional uniform and appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally and prepare and review written documents accurately and completely.
Develop positive working relationships, support team goals, and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.