Safety & Security Officer

Hyatt Vacation Ownership•Hyatt Vacation Club at Kaanapali Beach, HI

About The Position

At Hyatt Vacation Club (HVC), the Safety & Security Officer helps provide Owners and guests with memorable vacation experiences in a supportive, friendly, and inclusive environment. The role protects the property and its guests and associates by patrolling the property, monitoring security and life-safety systems, responding to incidents, providing first aid or CPR as needed, and addressing safety risks. The officer also assists guests, handles lost and found, and performs related computer, documentation, and telephone duties. The position requires a valid Hawaii State Guard Card and the ability to work the third shift (overnight).

Requirements

Valid Hawaii State Guard Card.
Must be able to work third shift (overnight).
Available to work various shifts, holidays, and both weekend days.
Able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Able to stand, sit, or walk for an extended period of time.
Able to lift, carry, push, or pull items weighing up to 50 pounds without assistance.
May be required to undergo background and drug screening, subject to company policy and applicable legal requirements.

Responsibilities

Patrol all areas of the property on foot or by vehicle using specified equipment, such as a flashlight and high-visibility jacket.
Administer first aid or CPR to Owners, guests, or associates as required.
Ensure Owner, guest, and meeting rooms are secure and assist Owners and guests with room access.
Monitor CCTV, perimeter alarm systems, duress alarms, and fire-life-safety systems.
Respond to accidents involving Owners, guests, or associates and determine whether emergency aid is required.
Defuse disturbances or altercations involving Owners, guests, or associates in accordance with company policies and procedures.
Log and return lost-and-found items.
Use computer systems, prepare and review written documents accurately and completely, and answer phones using proper telephone etiquette.
Oversee OSHA and FLS violations to mitigate risks throughout the property.
Welcome and greet guests, anticipate and address their needs, and interact with colleagues and guests professionally and promptly.
Contribute to team goals and follow company policies and safety procedures.