Safety and Security Officer - AM Shift

Canyon Ranch • Spicewood, TX

9d

About The Position

Canyon Ranch Austin is seeking a professional, service-oriented Safety and Security Officer to help create a safe, secure, and welcoming environment for guests, colleagues, and visitors. As part of the Loss Prevention team, the officer protects resort assets, supports emergency response efforts, monitors property activity, and assists guests and colleagues while upholding luxury hospitality standards. The role calls for an observant, dependable, and approachable person committed to safety and security while providing exceptional service.

Requirements

• High school diploma or equivalent.
• DPS Non-Commissioned Security license.
• Strong communication, observation, and problem-solving skills.
• Ability to remain calm and professional in stressful situations.
• Ability to work outdoors and walk extended distances throughout a large resort environment.
• Ability to work flexible schedules, including weekends, evenings, holidays, and overnight shifts.
• CPR, First Aid, and AED certified.

Nice To Haves

• Previous experience in hospitality security, law enforcement, military, customer service, or a related field.
• Experience with CCTV, access control, and incident reporting systems.
• Prior luxury hotel or resort experience.

Responsibilities

• Patrol guest areas, wellness facilities, parking areas, trails, and back-of-house spaces to help ensure a safe and secure environment.
• Monitor CCTV, access control systems, alarms, and other security equipment.
• Respond promptly and professionally to guest requests, incidents, emergencies, and safety concerns.
• Assist with investigations involving accidents, incidents, lost and found items, policy violations, and security concerns.
• Complete detailed and accurate incident reports and daily activity logs.
• Support key control, access management, and credential verification procedures.
• Assist with traffic control, special events, VIP arrivals, and resort activities as needed.
• Provide directions, information, and assistance to guests and colleagues throughout the resort.
• Maintain a visible, approachable presence and professional demeanor.
• Support service recovery by assisting guests during unexpected situations or emergencies.
• Promote a positive guest experience through courteous and proactive interactions.
• Respond to medical emergencies, fire alarms, severe weather events, and other emergencies.
• Assist with evacuations and emergency procedures when required.
• Participate in emergency drills, safety training, and ongoing department development programs.
• Report unsafe conditions and potential hazards to leadership immediately.

Benefits

• Use of services and facilities, including the spa, fitness classes, lectures, and overnight stays at Canyon Ranch locations nationwide.
• Health, dental, and vision plans after 30 days of employment.
• 25 days of personal and holiday time off, including vacation, sick time, and holidays.
• Supplemental health care options, including accidental, critical illness, and hospital care.
• Employer-paid life insurance.
• Employee Assistance Program.
• Paid maternity leave.
• Supportive, collaborative work environment with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED