2026 Safety and Security Coordinator

City of Providence•Providence, RI

25d•Onsite

About The Position

City Center Rink is seeking a seasonal Safety and Security Coordinator to help provide a safe, welcoming, and well-managed experience for guests and staff. This position works under the direction of the Programming Supervisors and Director of Athletic and Event Facilities and coordinates closely with the Manager on Duty. The Rink is a premier downtown destination and a community hub for outdoor recreation, events, and public programming, serving over 50,000 patrons during a typical winter season.

Requirements

Ability to remain alert, use sound judgment, de-escalate concerns, and communicate professionally with diverse guests and staff.
Willingness and ability to work outside in cold winter conditions.
Basic First Aid certification must be obtained within the first three weeks if not already certified.
Evening, weekend, school-vacation, and holiday availability is required.
Must be available for at least two high-demand holidays and during Providence school vacation periods: December 21, 2026-January 1, 2027 and February 15-19, 2027.
The Rink is open on Christmas Eve, New Year's Eve, and New Year's Day.

Nice To Haves

Security, public safety, emergency response, recreation-facility, event, or public-building experience is preferred.
First Aid, CPR, and AED certification preferred.

Responsibilities

Monitor the outdoor facility, entrance areas, public skating sessions, guest lines, and surrounding spaces for safety and security concerns.
Help prevent unauthorized access, theft, disorderly behavior, and entry onto the ice without a valid admission.
Serve as the primary first-aid responder when assigned and complete accurate incident reports.
Coordinate with police, fire, emergency medical personnel, and approved security vendors when directed.
Communicate continuously with the management team by two-way radio and provide clear, timely updates.
Review security camera footage when authorized and preserve relevant information for management follow-up.
Identify and address or report slipping, tripping, crowd-control, lighting, access, equipment, and facility hazards.
Assist with opening and closing, property walkthroughs, event setup and breakdown, guest flow, and facility operations.
Support enforcement of Rink and park rules using professional, calm, and customer-focused communication.
Assist in the skate-rental room, admission area, or other operating zones during staffing or emergency needs.
Complete other duties related to safety, security, and facility operations as assigned.