Safety and Security Ambassador

Marriott•Fort Lauderdale, FL

About The Position

The Safety and Security Ambassador performs computer-based administrative tasks, including entering and retrieving information from databases and point-of-sale systems, updating records, answering inquiries, transmitting documents, preparing written materials, handling mail, and maintaining filing systems. The role also requires operating standard office equipment and compiling, sorting, copying, and filing records of office and business activities. The position supports guest service and workplace operations by following company policies, maintaining a clean and professional appearance, safeguarding confidential information and company assets, welcoming guests, anticipating and addressing service needs, assisting individuals with disabilities, and communicating professionally. The ambassador builds positive working relationships, supports team goals, and listens and responds to employee concerns. The role is expected to exemplify The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values. Other reasonable duties may be assigned by supervisors.

Requirements

Ability to use a computer, keyboard, mouse, or trackball and point-of-sale systems to enter and retrieve information.
Ability to use word-processing, spreadsheet, database, and presentation software.
Ability to operate standard office equipment, including a facsimile machine.
Ability to communicate clearly and professionally and prepare and review written documents accurately.
Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Enter and retrieve information in computer databases to update records and answer guest inquiries.
Transmit information and documents using a computer, mail, or facsimile machine.
Operate standard office equipment and prepare letters, memos, and other documents using office software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point-of-sale systems.
Follow company policies and procedures; maintain a clean, professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable duties as requested by supervisors.
Learn and exemplify The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.