Safety Ambassador / Security Officer

Highgate Hotels • Miami, FL

1d

About The Position

The Safety Ambassador is responsible for providing protection and communication with hotel guests and employees. The role patrols hotel premises to maintain security and detect and report fire, security, and safety hazards or violations of Highgate Hotel rules and regulations. The position is based at E11EVEN Club Hotel & Residences in Miami.

Requirements

• High school diploma or equivalent; experience in a hotel or related field is preferred.
• Ability to work flexible and sometimes long hours.
• Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift, climb and descend stairways, run, and physically deter individuals who pose a threat to employees or guests.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor with guests and employees.
• Effective verbal and written communication skills with employees and guests at all levels, including listening to, understanding, and clarifying concerns.
• Ability to multitask, prioritize departmental functions, and meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and solving them.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to cross-train in other hotel-related areas, maintain confidentiality, and show initiative by anticipating guest or operational needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Use proper radio etiquette and maintain visual contact with the Front Desk/Night Auditor and hotel front door while in the lobby.
• Maintain and review the daily activity log, and keep guest and employee incidents confidential.
• Brief Guest Services staff at the beginning and end of each shift.
• Check identification of visitors and employees as necessary and provide access to secured areas only to authorized personnel.
• Understand the legal limitations of the position under applicable local, state, and federal ordinances.
• Assist guests to their rooms or help them enter their rooms according to hotel standards.
• Respond to emergency situations, including medical and security incidents and guest complaints; administer First Aid/CPR or the Heimlich Maneuver as necessary.
• Investigate assault complaints and altercations, and assist outside agencies as necessary.
• Understand hotel and guestroom locking systems and monitor TV cameras if applicable.
• Challenge suspicious persons and check for safety hazards.
• Complete clear and concise incident and accident reports.
• Monitor employees entering and exiting the building.
• Investigate property losses, guest and employee accidents and illnesses, and crimes against the hotel.
• Document deliveries and patrol the area to ensure it is secure and free of unauthorized persons and disturbances.
• Provide escorts to people carrying money or upon request.
• Issue and inventory pagers, radio equipment, and keys daily, if applicable.
• Attend required hotel meetings and trainings, maintain regular attendance and professional appearance, and comply with hotel standards and regulations.
• Support productivity, identify problem areas, help implement solutions, anticipate and resolve problems, and perform other duties requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Additional location-specific paid holidays, vacation, and sick leave for employees based in Washington, Colorado, and California

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED