Safety Ambassador Supervisor (Security)
About The Position
The Safety Ambassador Supervisor directs the day-to-day operation of the Safety and Security department and provides protection and communication for hotel guests and employees. The role includes patrolling hotel premises to maintain security and detecting and reporting fire, security, and safety hazards or violations of Highgate Hotel rules and regulations. The position requires courteous, service-oriented communication with guests and employees, effective listening and problem-solving, and the ability to manage competing priorities. The supervisor is expected to comply with hotel standards and regulations, maintain confidentiality, attend required meetings and training, and assist with efficient hotel operations. Flexible and long hours may sometimes be required. The role involves standing throughout the shift, climbing and descending stairs, running, and physically deterring individuals who pose a threat to employees or guests.
Requirements
- High school diploma or equivalent and/or experience in a hotel or related field.
- At least one year of progressive experience in a hotel or related field preferred.
- Previous supervisory responsibility preferred.
- Ability to communicate effectively, verbally and in writing.
- Ability to stand during the entire shift, climb and descend stairways, and run.
- Ability to physically deter individuals who pose a threat to employees or guests.
- Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
- Flexible and long hours may sometimes be required.
Nice To Haves
- At least one year of progressive experience in a hotel or related field.
- Previous supervisory responsibility.
Responsibilities
- Direct the day-to-day operation of the Safety and Security department.
- Provide protection and communication for hotel guests and employees.
- Patrol hotel premises to maintain security and detect and report fire, security, and safety hazards or violations of hotel rules and regulations.
- Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor with guests and employees.
- Communicate effectively, verbally and in writing, with employees and guests at all levels.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Attend required hotel meetings and training.
- Maintain regular attendance according to hotel standards and scheduling needs.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- Comply with hotel standards and regulations to encourage safe and efficient operations.
- Support productivity, identify problem areas, and assist in implementing solutions.
- Anticipate, prevent, identify, and resolve problems as necessary.
- Understand and apply information and data from various sources to meet objectives.
- Cross-train in other hotel-related areas.
- Maintain confidentiality of information.
- Show initiative by anticipating guest or operational needs.
- Perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program (EAP)
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
