Safety Ambassador Supervisor (Security)
About The Position
The Safety Ambassador Supervisor directs the day-to-day operation of the Safety and Security department and provides protection and communication for hotel guests and employees. The role includes patrolling hotel premises to maintain security and detect and report fire, security, and safety hazards or violations of hotel rules and regulations. The position requires a courteous, service-oriented approach, effective communication and listening skills, and the ability to handle concerns and operational problems. The supervisor helps maintain safe and efficient hotel operations, supports productivity and problem-solving, maintains confidentiality, and anticipates guest and operational needs. The position may require flexible and long hours, extended standing, stair climbing, running, and physically deterring individuals who pose a threat.
Requirements
- High school diploma or equivalent and/or experience in a hotel or related field.
- Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
- Ability to listen to, understand, and clarify concerns raised by employees and guests.
- Ability to multitask, prioritize functions, and meet deadlines.
- Ability to handle problems, including anticipating, preventing, identifying, and solving them.
- Ability to understand and apply complex information and data from various sources.
- Ability to maintain confidentiality.
- Ability to stand during the entire shift, climb and descend stairways, and run.
- Ability to physically deter individuals who pose a threat to employees or guests.
- Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Nice To Haves
- At least one year of progressive experience in a hotel or related field.
- Previous supervisory responsibility.
Responsibilities
- Direct the day-to-day operation of the Safety and Security department.
- Provide protection and communication with hotel guests and employees.
- Patrol hotel premises to maintain security and detect and report fire, security, and safety hazards or violations of hotel rules and regulations.
- Communicate effectively with employees and guests, listen to concerns, and clarify issues raised.
- Prioritize departmental functions and multitask to meet deadlines.
- Attend required hotel meetings and trainings.
- Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- Comply with hotel standards and regulations to encourage safe and efficient operations.
- Identify problem areas and assist in implementing solutions.
- Anticipate, prevent, identify, and solve problems as necessary.
- Understand and apply information and data from various sources to meet objectives.
- Cross-train in other hotel-related areas and maintain confidentiality of information.
- Show initiative by anticipating guest or operational needs.
- Perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program (EAP)
- Educational opportunities and tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
