SaaS Renewal Account Representative

Fortive•Greenville, NC

7d•Remote

About The Position

The SaaS Renewal Account Representative maintains and grows relationships with key clients using the company’s SaaS and print solutions. The role focuses on client satisfaction, product adoption, renewals, and revenue growth within assigned accounts. It requires strong communication and organizational skills, technical knowledge of SaaS products, and a strategic customer-success focus.

Requirements

Bachelor’s degree in business, marketing, or a related field, or equivalent experience.
At least 2 years of proven account management experience, preferably in the SaaS industry.
Strong communication, negotiation, and interpersonal skills.
Technical aptitude and the ability to understand complex software solutions.
Problem-solving skills and the ability to work under pressure.
Excellent organizational and time management abilities.
Results-oriented mindset focused on achieving and exceeding revenue targets.
Experience with CRM software and sales analytics tools, including Salesforce and Salesloft.

Responsibilities

Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations.
Understand clients’ business goals and align the company’s SaaS solutions with their needs.
Monitor customer usage and performance, identify improvement opportunities, and provide guidance.
Maintain a deep understanding of the company’s SaaS products and services.
Achieve or exceed sales quotas by driving customer renewals, upsells, and expansion opportunities.
Identify upsell and cross-sell opportunities within key accounts.
Collaborate with sales and marketing teams on strategies to expand revenue within existing clients.
Address client inquiries, concerns, and issues promptly, coordinating with support and technical teams when needed.
Resolve issues effectively and efficiently to ensure client satisfaction.
Maintain accurate records of client interactions and activities using CRM tools.
Provide regular reports and updates on account performance and opportunities.