SaaS Renewal Account Representative

Fortive•Greenville, SC

7d•Remote

About The Position

The SaaS Renewal Account Representative maintains and grows relationships with key clients using the company’s SaaS and print solutions. The role focuses on client satisfaction, product adoption, and maximizing revenue opportunities within assigned accounts. It combines strong communication and organizational skills, technical knowledge of SaaS products, and a strategic customer-success focus. The position is remote in the Eastern Time Zone. The representative works with client stakeholders to understand business objectives, monitor usage and performance, address concerns, and identify opportunities for renewals, upsells, and account expansion. The role also involves coordinating with sales, marketing, support, and technical teams and maintaining account records and performance updates. Gordian provides facility and construction cost data, software, and services across the building lifecycle, including Job Order Contracting, RSMeans data, and Sightlines Facility Intelligence solutions. Gordian is part of Fortive, a global industrial technology company.

Requirements

Bachelor’s degree in business, marketing, or a related field, or equivalent experience.
At least 2 years of proven account management experience, preferably in the SaaS industry.
Strong communication, negotiation, and interpersonal skills.
Technical aptitude and ability to understand complex software solutions.
Problem-solving skills and ability to work under pressure.
Excellent organizational and time-management abilities.
Results-oriented mindset focused on achieving and exceeding revenue targets.
Experience with CRM software and sales analytics tools, including Salesforce and Salesloft.

Responsibilities

Develop and maintain strong relationships with key stakeholders at client organizations.
Understand clients’ business goals and align SaaS solutions with their needs.
Monitor customer usage and performance, identify improvement opportunities, and provide guidance.
Maintain a deep understanding of the company’s SaaS products and services.
Achieve or exceed sales quotas by driving renewals, upsells, and account expansion.
Identify upsell and cross-sell opportunities within key accounts.
Collaborate with sales and marketing teams on strategies to grow revenue within existing clients.
Address client inquiries, concerns, and issues promptly, coordinating with support and technical teams as needed.
Resolve issues effectively and efficiently to support client satisfaction.
Maintain accurate records of client interactions and activities using CRM tools.
Provide regular reports and updates on account performance and opportunities.