RX Ordering

Envista Dentistry•Madison, WI

13h

About The Position

The RX Ordering position is responsible for accurately reviewing, verifying, and ordering prescription lenses to support manufacturing requirements and customer specifications. The role applies optical knowledge and attention to detail to ensure prescription information, lens configurations, and order requirements are accurate before submission to suppliers. It works closely with production, customer care, optical laboratories, suppliers, and other internal teams to resolve prescription- or lens-related questions and help orders progress efficiently and accurately through manufacturing.

Requirements

Current ABO Certification is required and must be maintained as a condition of the position.
High school diploma or equivalent is required.
Strong understanding of optical prescriptions and prescription lens terminology.
Ability to accurately interpret and review complex prescription information.
Strong attention to detail and commitment to accuracy.
Ability to identify discrepancies and use sound judgment to determine appropriate next steps.
Strong organizational and time-management skills.
Ability to prioritize multiple orders and responsibilities in a fast-paced manufacturing environment.
Effective written and verbal communication skills.
Strong problem-solving and troubleshooting abilities.
Ability to communicate professionally with suppliers and internal departments.
Basic computer proficiency and ability to learn company-specific software and systems.
Ability to work independently and collaborate effectively as part of a team.
Accountability and ownership of orders from initial review through receipt and resolution.
Ability to work effectively within established production timelines and changing priorities.
Must follow applicable quality, safety, regulatory, and company procedures.
Professionalism, dependability, and effective communication with internal and external partners.
Must consistently demonstrate a high level of accuracy when reviewing and processing prescription orders.

Nice To Haves

Previous experience working with optical prescriptions, prescription lenses, or optical manufacturing.
Experience interpreting sphere, cylinder, axis, add power, and other prescription specifications.
Experience with Oracle or similar ERP/manufacturing systems.

Responsibilities

Review RX reports and verify that the correct prescription and lens configuration have been selected.
Check prescription information for accuracy and identify potential discrepancies before ordering.
Order prescription lenses from approved optical suppliers.
Apply optical knowledge to ensure lens type, material, coatings, measurements, and other applicable specifications meet order requirements.
Transact prescriptions within the Oracle System.
Maintain and update the RX tray tracker to ensure accurate order status and traceability.
Follow up on outstanding RX orders to support production schedules and on-time delivery.
Troubleshoot prescription and lens-ordering issues and work with appropriate departments or suppliers to determine resolutions.
Identify prescription or ordering errors and communicate concerns before they affect production or customers.
Support continuous improvement initiatives related to RX ordering, workflow, quality, and turnaround time.
Follow established work instructions, SOPs, quality requirements, and company policies.
Perform additional duties assigned to support production and business needs.