Airstream Service Advisor
About The Position
Reno Airstream Adventures is hiring an RV Service Advisor in Reno, Nevada. The Service Advisor serves as the liaison between Guests and technicians, ensuring Guests’ needs are understood and that recommended or required service and repairs are clearly explained. The role develops repair estimates, prepares and enters repair orders, communicates additional service needs identified during trailer inspections, administers qualifying manufacturer warranties, and keeps Guests updated on service specials, completion times, and expenses. The schedule is Tuesday through Saturday, 9:00 a.m. to 5:00 p.m. Pay is $20.00–$24.00 per hour plus commission. Airstream Adventures is part of Lithia & Driveway. The company describes an environment that fosters professional growth, celebrates successes, and values teamwork. A high school graduate or equivalent is required, and applicants must be at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- Previous relevant experience in an RV dealership or high-volume auto center.
- General knowledge of recreational vehicles.
- Team player focused on providing exemplary customer service.
- Acceptable driving record and a valid driver's license in the state of residence.
- High school graduate or equivalent.
- At least 18 years old.
Responsibilities
- Serve as the communicator and liaison between Guests and technicians, ensuring Guests’ needs are understood by technicians and needed or recommended service and repairs are understood by Guests.
- Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
- Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
- Communicate additional repair and service needs to Guests based on trailer inspections.
- Administer manufacturer warranties for qualifying trailer repairs.
- Keep Guests informed of service specials, completion times, and service expenses.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays
- 80 hours of PTO front-loaded on day one
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
