Airstream Service Advisor

Lithia & Driveway•Reno, NV

About The Position

Airstream Adventures is hiring a Service Advisor in Reno, Nevada. The Service Advisor acts as the communicator and liaison between Guests and technicians, ensuring that Guest needs are understood by technicians and that needed and recommended service or repairs are explained to Guests. The role develops estimates for materials, supplies, labor, and customer payments, prepares repair orders, communicates service needs and updates, and administers qualifying manufacturer warranties. The position is scheduled Tuesday through Saturday, 9:00 a.m. to 5:00 p.m. Pay is $20.00–$24.00 per hour plus commission. A high school diploma or equivalent and age 18 or older are required. The employer is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

Previous relevant experience in an RV dealership or high-volume auto center.
General knowledge of recreational vehicles.
A team player focused on exemplary customer service.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Serve as the communicator and liaison between Guests and technicians, ensuring Guest needs are understood and service or repair needs are explained.
Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
Communicate additional repair and service needs to Guests based on trailer inspections.
Administer manufacturer warranties for qualifying trailer repairs.
Keep Guests informed of service specials, completion times, and service expenses.