Roving Property Operations Specialist - Ramsgate

The John Stewart Company•Los Angeles, CA

10d•$27 - $28

About The Position

The Roving Property Operations Specialist supports Regional Directors and/or Regional Managers with onboarding new properties, lease-ups, staff transitions, and turnovers. The role involves administrative and operational support across property systems, vendors, rent rolls, compliance, applicant processing, and tenant records. The position may also assist with special projects as requested. Management may assign or reassign duties and responsibilities at any time.

Requirements

At least two years of experience in management, training, and evaluation with Tax Credit properties.
High school diploma or GED.
Basic mathematical skills and proficiency in reading, writing, and speaking English.
Ability to work in a fast-paced environment and prioritize assignments to meet deadlines.
Ability to multitask and manage multiple projects while staying organized.
Written comprehension and expression skills sufficient to understand and communicate information clearly.
Oral comprehension and expression skills sufficient to understand and communicate information verbally.
Knowledge of Microsoft Word, Excel, and Outlook.
Ability to work with technology and software development.

Nice To Haves

Boston Post software knowledge.
A bachelor’s degree or two years of experience in affordable housing and management is desirable.
Knowledge of FileMaker Pro.
Knowledge of property financials, ledgers, and budgets; training will be provided.

Responsibilities

Provide Nexus support, including creating and processing invoices.
Create a spreadsheet identifying vendor contracts to renew or discontinue based on the prior management’s contracts.
Review or create current property vendor lists and review contracts, including contract duration and duplicate services that may need to be terminated or renewed.
Provide vendors with new-management letters and update vendor accounts, cancel unnecessary contracts, and establish new accounts as needed.
Request insurance documents, vendor agreements, W-9s, and business licenses.
Review new-property rent rolls and tenant files by comparing individual ledgers with file information and aging reports, and checking for rent-increase notices.
Enter subsidies on ledgers before Boston Post setup and track rent-change discrepancies, overpayments, and mismatches between tenant or subsidy portions and ledgers.
Potentially conduct a sample audit of 10% of files, ideally before receiving the site keys.
Work with Regional Managers or Directors and accountants to implement and prepare Excel rent rolls for property staff.
Use Boston Post functions, including work orders, transfers, and move-ins, and assist with Boston Post setup using required property and household documents.
Post tenant and subsidy rent collections and rent batches; compile and review data for tenant income certifications, rents, balances, and preliminary reports.
Add applicant households in Boston Post and process applications, certifications, move-ins, and subsidies.
Manage lease-up and certification tracking, maintaining spreadsheets for applicant information, interviews, verifications, documentation, unit status, move-in dates, and lease completion.
Schedule and conduct applicant interviews and process verifications.
Complete the SFHA referral tracking spreadsheet, coordinate family briefings with SFHA and tenants, and track referrals and the need for additional referrals.
Review tenant files to compile information such as the most recent tenant income certifications, signed lease dates, rents, and household size.
Review waitlists from former management, rebuild a working Excel list from PDFs, and purge the waitlist.
Generate three-day pay-or-quit notices based on the prior 12 months of money owed; meet with tenants to review rent rolls, clarify charges, and correct errors or outdated information.
Develop skills in Nexus invoice processing, vendor setup and contract review, and understanding property financials, ledgers, and budgets, with training provided.
Assist with special projects as requested.

Benefits

Medical, dental, and vision care for employees working 30 or more hours per week; preventive medical care paid at 100%.
Up to ten days of vacation leave per year in the first year for employees working 30 or more hours per week.
Up to 80 hours of sick time per year.
Flexible Spending Accounts for health care and dependent care for employees working 30 or more hours per week.
Company-paid life, AD&D, and long-term disability insurance for employees working 30 or more hours per week.
Free, confidential counseling through the Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual wellness reimbursement.
Matching 401(k) retirement savings plan of up to 2% of compensation for employees working 20 or more hours per week.