Deposit Operations Specialist & Roving Personal Banker

Movement Bank•Asheboro, NC

About The Position

The Deposit Operations Specialist processes deposit and ACH exceptions, reviews operational reports, supports general ledger reconciliation, and handles domestic and international wire transfer requests. The role reviews and decisions deposits made through mobile and merchant remote deposit channels, processes check adjustments and chargebacks, investigates disputed transactions, and maintains customer account information in the core system. It also includes debit card support, responding to customer and branch inquiries, researching operational errors, assisting with online account onboarding and fraud prevention, supporting audits and examinations, assisting with dormant-account escheatment, and providing backup for some digital banking functions. The position also performs roving personal banker duties, including serving customers, completing teller transactions, maintaining and balancing a cash drawer, assisting safe deposit box customers, completing service requests, and demonstrating self-service and digital banking options. The employee may also assist with other bank-related administrative work. The role requires courteous and professional service and compliance with applicable banking regulations, BSA/AML requirements, and bank policies and procedures. Movement Bank describes its mission as serving communities, bridging the wealth divide, connecting people with resources, and transforming communities through long-term investment in business, housing, and education.

Responsibilities

Process daily deposit exceptions, including unposted items, non-sufficient funds items, and suspected stop pays, to post or return items appropriately.
Review daily deposit and ACH processing reports and resolve exceptions.
Complete daily application balancing reports to support general ledger reconciliation.
Review documentation and process incoming and outgoing domestic and international wire transfer requests.
Print and mail daily customer notices.
Review and decision deposits from mobile and merchant remote deposit channels.
Process check adjustments and chargebacks.
Investigate disputed transactions.
Complete core-system file maintenance changes after reviewing requests and documentation from branch employees.
Order new debit cards and assist with existing debit card maintenance and questions.
Answer customer and branch employee calls about debit cards, digital banking, wire transfers, and deposit accounts.
Respond promptly to customer inquiries through LinkLive.
Perform branch reviews.
Provide courteous and professional service to internal and external customers.
Research and reconcile outages and operational errors.
Assist with onboarding online accounts, identify potential fraud or high-risk situations, and take appropriate action to prevent loss.
Respond to information requests for audits and examinations.
Assist with escheatment of dormant accounts.
Provide backup for some digital banking functions as needed.
Comply with applicable banking regulations, BSA/AML program requirements and controls, and department and bank policies and procedures.
Perform other duties as assigned.
Provide courteous and professional service to customers.
Perform teller transactions, including withdrawals, deposits, transfers, payments, and cash advances, accurately and with attention to detail.
Maintain cash drawer limits and balance the drawer daily.
Assist safe deposit box customers.
Complete service requests, such as address changes and check orders.
Inform customers about self-service options and demonstrate digital banking products.
Identify potential fraud or risky deposits and take appropriate action to prevent loss.
Assist with administrative and other bank-related activities when not assisting customers, including tasks assigned by a supervisor or by Operations, Finance, or Marketing.