Roving Occupancy Specialist - Matilija

The John Stewart Company•Los Angeles, CA

12d•$25 - $26

About The Position

The Occupancy Specialist works as part of a team under the direction of the Property Manager to lease units and provide customer assistance to clients of The John Stewart Company. The role requires strong organization, knowledge of HUD and Tax Credit programs, attention to detail and logic, above-average customer service, and the ability to identify and solve problems. The specialist must relate well to people and exercise good judgment and discretion when working with residents, vendors, and coworkers. The position supports occupancy, leasing, resident selection, program compliance, recertifications, and administrative operations for managed housing. It applies applicable company policies and federal, state, local, and program regulations. Management may assign or reassign duties and responsibilities at any time. The John Stewart Company is a full-service housing management, development, and consulting organization founded in 1978, focused on high-quality service in the affordable housing sector and on serving residents and employees with professionalism, compassion, integrity, and respect.

Requirements

Demonstrated experience, training, or certification sufficient to perform the described duties, with or without reasonable accommodation.
Knowledge of company policies, federal, state, and local laws, government regulations, and agency rules applicable to managed properties.
Ability to identify actual or potential problems, apply logic and reasoning, assess alternative solutions, and select appropriate actions.
Ability to read, understand, and communicate information and ideas in writing.
Ability to understand spoken information and communicate verbally; ability to distinguish emergency-equipment sounds from other environmental sounds.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and read and understand basic financial statements.
Knowledge of economic and accounting principles and practices relevant to budgeting, banking, financial reports, and solving problems mathematically.
Knowledge of sales and marketing principles and methods, including marketing strategies, tactics, and sales techniques.
Demonstrated experience identifying and analyzing problems, recommending options, and developing logical, workable solutions.
Knowledge of Microsoft Word, Excel, and Outlook.
Familiarity with general management of subsidized housing programs.
Ability to relate well to people and exercise good judgment when dealing with owners, employees, residents, visitors, and vendors.
Excellent organizational skills, attention to detail, and strong verbal and written communication skills.
At least two years of experience in housing, social services, or a related field.
Tax Credit Specialist and Certified Occupancy Specialist designations, HUD credentials, or equivalent credentials are required.

Nice To Haves

Experience working with people from varied cultural backgrounds, especially people with mental health issues or special needs.
Knowledge of MRI software.

Responsibilities

Apply the Resident Selection Policy consistently and comply with new policies, forms, leases, and addenda in coordination with leasing staff.
Exercise sound judgment, consistency, and self-control in interactions with applicants and in business-related matters.
Process, complete, and maintain accurate resident files for move-ins in accordance with regulatory guidelines.
Attend training and seminars as requested or required by the Regional Manager to stay current on industry trends and changing conditions.
Communicate problems to the Regional Manager and seek assistance with resolution.
Calculate rents for annual and interim recertifications, identify households with income-reporting discrepancies, and make rent adjustments.
Maintain high occupancy levels for the project.
Market units under an approved marketing plan that complies with applicable federal, state, local, and regulatory requirements.
Maintain and update waiting lists according to company policy and applicable requirements.
Review rental applications and leases for accuracy, completeness, and compliance with the Resident Selection Policy.
Show units and conduct property tours for prospective residents.
Ensure compliance with applicable resident-selection programs, including HUD, TCAC, Home Program, RHCP, CAL HFA, and AHP, as applicable.
Obtain required documentation, complete certifications, and collect deposits and rents according to program policies and procedures.
Prepare market surveys as requested.
Maintain strong relationships with residents and comply with Fair Housing, Equal Employment, and Equal Housing Opportunity requirements.
Schedule move-ins and prepare lease agreements and related paperwork.
Prepare daily, weekly, and monthly reports as assigned.
Process resident program recertifications and renewals semi-annually and annually as required.
Assist coworkers with all aspects of operating a leasing office.
Ensure residents comply with their leases, rules, and regulations.
Report property or area issues to the appropriate departments, such as the work order desk or janitorial department.
Perform other administrative, compliance, marketing, or lease-up duties requested by the Property Manager or Regional Manager.

Benefits

Medical, dental, and vision care for employees working 30 or more hours per week; preventative medical care paid at 100%.
Vacation leave of up to ten days per year in the first year for employees working 30 or more hours per week.
Up to 80 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care for employees working 30 or more hours per week.
Company-paid life, AD&D, and long-term disability coverage for employees working 30 or more hours per week.
Free, confidential counseling through the Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual wellness reimbursement.
Matching 401(k) retirement savings plan of up to 2% of compensation for employees working 20 or more hours per week.