Occupancy Specialist

Woda Cooper•Chillicothe, OH

5d•Onsite

About The Position

Woda Cooper Companies, Inc. is seeking an Occupancy Specialist for a travel role supporting affordable housing communities throughout an assigned region. Based at Ardmore Crossing in Chillicothe, Ohio, the role provides compliance and occupancy support to on-site property management teams. The specialist reviews resident files, provides training, supports new lease-ups, prepares for audits, and helps ensure compliance with applicable housing program requirements. Travel to communities throughout the region is required to provide hands-on guidance and operational support, maintain accurate documentation and strong occupancy, and promote a positive resident experience. The role calls for an experienced property manager with strong communication, relationship-building, and computer skills, including experience with Yardi Voyager and Yardi Rent Café. The position requires an associate degree and three years of related experience, an advanced degree without experience, or equivalent work experience. The company describes itself as an employee-owned development, construction, and property management organization focused on affordable housing; it manages more than 16,000 housing units across 19 states.

Requirements

Associate degree and three years of related experience; or an advanced degree without experience; or equivalent work experience.
Experience as a property manager, with a high level of acumen to achieve assigned objectives.
Experience with Yardi Voyager and Yardi Rent Café.
Advanced computer skills and efficiency in Microsoft Suite.
Exemplary written and verbal communication skills.
Ability to build relationships and communicate openly and honestly with the team and management.
Ability to work independently while maintaining a team-player mentality.
Proven track record of successful lease-ups of new communities.
Proven track record of maintaining high occupancy and collection rates while working within budgetary restrictions.
Ability to work under pressure and meet deadlines.
Willingness to travel within the assigned region.
Valid driver's license and insurance.
Ability to travel to community locations and surrounding markets.
Able to lift up to 15 pounds and traverse properties with stairs in a variety of weather.

Nice To Haves

Certifications in LIHTC, HUD, and RD.
Real-world sales or business development expertise, including work on complex business problems.
Experience with rehabilitation and lease-up of communities.

Responsibilities

Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members, and community associates.
Provide excellent customer service to residents, owners/investors, and associates, maintaining a positive attitude and resolving resident complaints in a timely manner.
Train community-level associates and process and evaluate resident compliance files as assigned.
Work with the Marketing Department to drive occupancy.
Maintain thorough knowledge of company policies and consistent attendance and punctuality.
Support community teams in keeping resident files compliant with SHFA, governmental, lender, and investment commitments.
Travel within the assigned region as needed.
Conduct on-site training for new hires and provide follow-up training as required within the region.
Attend HUD, RD, and LIHTC audits as requested.
Support new lease-up properties.
Execute the company's core values, build relationships, and support field teams.