Rover (Bank Teller)

Southwest Missouri Bank•Carthage, MO

19d•Onsite

About The Position

Southwest Missouri Bank is hiring a Rover (Bank Teller) to provide prompt, courteous, and accurate customer service across various branch locations. The role handles teller transactions and banking inquiries, balances and safeguards cash, and completes customer documentation in accordance with bank policies and regulatory requirements. The Rover develops knowledge of the bank’s products and services, identifies cross-selling opportunities, and makes thoughtful referrals while helping create positive customer experiences and lasting community relationships. This is an onsite, full-time position of 40 hours per week. The schedule requires availability from 7:30 a.m. to 6:15 p.m. Monday through Friday and from 7:30 a.m. to 12:15 p.m. on a rotating Saturday schedule. The position supports various branches and includes training and cross-training to broaden knowledge of banking services.

Requirements

High school diploma or equivalent.
Cash-handling experience.
Excellent customer service skills.
Strong oral and written communication skills.
Attention to detail.
Basic computer skills, including Microsoft Word, Excel, and Jack Henry.
Availability for 40 hours per week: 7:30 a.m.–6:15 p.m. Monday through Friday and 7:30 a.m.–12:15 p.m. on a rotating Saturday schedule.
Dependability, flexibility, and a neat, professional appearance.

Nice To Haves

Previous banking experience.

Responsibilities

Provide quality customer service to internal and external customers, promptly acknowledging customers and following the bank’s Non-Negotiable guidelines.
Handle customer needs, teller transactions, and inquiries accurately and efficiently.
Balance the teller drawer daily and comply with teller standards, bank procedures, and cash-security requirements.
Complete customer documentation in accordance with bank policies and regulatory requirements.
Maintain a neat, clean, professional appearance and demonstrate dependability and flexibility.
Participate in training and use bank resources and products to strengthen job knowledge.
Cross-train to cover other areas and broaden understanding of banking services.
Recognize opportunities to cross-sell bank products and services to existing and prospective customers.