Route Trainee - UniFirst

UniFirst • Pontiac, MI

3d

About The Position

The Route Trainee (RT) receives hands-on training through UniFirst’s Service Certificate Program and blended learning programs while supporting daily service operations and preparing to transition into a full-time Route Service Representative (RSR) role. The trainee assists with deliveries, service, and route coverage while learning multiple customer accounts. This is a field-based, customer-focused position involving work in indoor and outdoor environments and operation of a company walk-in truck on designated routes.

The role follows a consistent Monday–Friday daytime schedule, with no nights or weekends. It offers formal training, ongoing development, and a pathway to a commissioned RSR position. UniFirst describes itself as an international garment services industry leader, employing over 16,000 team partners and serving 300,000 business customer locations throughout the U.S., Canada, and Europe.

Requirements

• Be at least 21 years old.
• Have a valid driver’s license, a clean driving record, and reliable transportation.
• Meet Department of Transportation requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Demonstrate strong customer service skills and the ability to work independently while maintaining a team-oriented mindset.
• Be comfortable using and learning new technologies.
• Be able to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.
• Demonstrate time management, route efficiency, dependability, collaboration, communication, and professionalism.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Participate in UniFirst’s Service Certificate Program to prepare for a Route Service Representative role.
• Assist with daily operations by loading and unloading route trucks.
• Deliver clean garments and products to customers and return soiled items, providing timely and reliable service.
• Provide route coverage during Route Service Representative absences and manage established routes.
• Operate a company walk-in truck on designated routes, prioritizing safety and building customer relationships.
• Work in indoor and outdoor environments while maintaining attention to detail and safety.
• Support the Service Department by delivering service and building customer relationships.

Benefits

• Competitive wages
• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through the Service Certificate Program
• Continuous training and career growth opportunities
• Supportive and inclusive workplace
• Monday–Friday daytime schedule with no nights or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED