Route Trainee - UniFirst

UniFirst•Austin, TX

About The Position

UniFirst is hiring a Route Trainee (RT) to begin a career in service and customer care. The position provides hands-on training through the Service Certificate Program and blended learning programs while supporting daily operations and preparing for a transition into a full-time Route Service Representative (RSR) role. The trainee assists with deliveries, service, and route coverage while learning multiple customer accounts. It is a field-based, customer-focused role with opportunities for advancement. The role involves loading and unloading route trucks; transporting clean garments and products to customers and returning soiled items; covering established routes when RSRs are absent; and operating a company walk-in truck on designated routes. The work takes place indoors and outdoors and is physically active. The schedule is Monday through Friday during daytime hours, with no nights or weekends.

Requirements

Be at least 21 years old.
Have a valid driver’s license, a clean driving record, and reliable transportation.
Meet all Department of Transportation requirements, including a physical exam.
Have a high school diploma, GED, or military service.
Be able to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Be comfortable using and learning new technologies.
Be capable of lifting, carrying, and pushing up to 50 pounds and standing for extended periods.
Demonstrate customer focus, time management and route efficiency, dependability, collaboration, and communication.

Nice To Haves

Prior experience in customer service, route sales, or delivery.

Responsibilities

Participate in UniFirst’s Service Certificate Program and hands-on training to prepare for a Route Service Representative role.
Assist the service team with loading and unloading route trucks.
Deliver clean garments and products to customers and return soiled items reliably and on time.
Provide coverage for established routes when Route Service Representatives are absent.
Operate a company walk-in truck on designated routes, prioritizing safety and maintaining customer relationships.
Work in indoor and outdoor environments while maintaining attention to detail and a commitment to safety.
Contribute to service department success by providing outstanding service and building customer relationships.