Route Trainee - UniFirst

UniFirst • Durham, NC

2d

About The Position

The Route Trainee (RT) receives hands-on training through UniFirst’s Service Certificate Program while supporting daily service operations and preparing to transition into a Route Service Representative (RSR) role. The trainee assists with deliveries, service, and route coverage while learning multiple customer accounts. The role involves loading and unloading route trucks, delivering clean garments and products, returning soiled items, and covering established routes when RSRs are absent. Trainees operate a company walk-in truck on designated routes and represent UniFirst while prioritizing safety and customer relationships. The position involves indoor and outdoor work and offers a consistent Monday–Friday daytime schedule with no nights or weekends. It is described as a pathway to a full-time commissioned RSR role.

Requirements

• Be at least 21 years old.
• Have a valid driver’s license, a clean driving record, and reliable transportation.
• Meet Department of Transportation requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Be able to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Be comfortable using and learning new technologies.
• Be capable of lifting, carrying, and pushing up to 50 pounds and remaining on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Participate in UniFirst’s Service Certificate Program to prepare for a Route Service Representative role.
• Load and unload route trucks to support daily service operations.
• Deliver clean garments and products to customers and return soiled items.
• Cover established routes when Route Service Representatives are absent.
• Operate a company walk-in truck along designated routes, providing service safely and professionally.
• Build and maintain customer relationships through dependable service.
• Work across indoor and outdoor environments while following safety practices.
• Contribute to the success of the Service Department and collaborate with teammates and leadership.
• Maintain an effective schedule and complete route stops and tasks efficiently.

Benefits

• Competitive wages.
• 401(k) with company match.
• Profit sharing.
• Health insurance.
• Life insurance.
• Paid time off.
• Employee discounts.
• Tuition reimbursement.
• Formal training through the Service Certificate Program.
• Continuous training and growth opportunities.
• Supportive and inclusive workplace rooted in community.
• Monday–Friday daytime schedule with no nights or weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED