Route Service Supervisor- UniFirst
About The Position
UniFirst is seeking a Route Service Supervisor to join its team. This entry-level management position supervises and works alongside Route Service Representatives who deliver to multiple customers each day, from small family-owned businesses to major corporate locations. The role is suited to a career-minded individual interested in advancement. The supervisor supports the development of their team, responds to service requests, builds customer relationships, and helps maintain customer satisfaction and loyalty. Route coverage may be needed when a representative is sick or on vacation. UniFirst describes its culture as family-oriented and offers training and opportunities for career mobility. The posting states there are no nights or weekends.
Requirements
- High school diploma or GED.
- At least 21 years of age.
- Valid non-commercial driver’s license in the state of residence.
- Reliable transportation.
- Must meet pre-employment DOT physical requirements.
- Physically capable of lifting up to 50 pounds.
- Communication and language skills.
- Basic computer proficiency.
- Results-driven and able to build relationships.
- Willingness to help the team and customers and support Route Service Representatives as they develop.
Nice To Haves
- Some college.
- Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience.
- Interest in learning and developing expertise in customer service and loyalty.
Responsibilities
- Oversee the training and development of a team of Route Service Representatives.
- Respond to service requests.
- Negotiate customer contract renewals.
- Build strong relationships with customers and team members.
- Work closely with other leadership and management team members to provide customer service and product programs.
- Provide route coverage when a Route Service Representative is sick or on vacation.
- Help the team and customers while checking representatives’ performance and customers’ satisfaction and loyalty.
Benefits
- 401K with Company Match
- Profit Sharing
- Health Insurance
- Employee Assistance Program
- Life Insurance
- Paid Time Off
- Direct Payroll Deposit
- Tuition Reimbursement
- 30% Employee Discount
- Employee Referral Bonuses
- Training designed to enhance performance and assist with career potential and advancement
- Career mobility and opportunities for advancement
- No nights or weekends
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
