Route Service Supervisor- UniFirst

UniFirst • Keeseville, NY

6d

About The Position

UniFirst is seeking a Route Service Supervisor to supervise and work with Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. This is an entry-level management role for a career-minded person interested in advancement. The supervisor oversees team training and development, supports customer service and contract renewals, and provides route coverage when a representative is sick or on vacation. Route coverage also gives the supervisor an opportunity to assess representative performance and customer satisfaction and loyalty.

UniFirst describes its culture as family-oriented and diverse, and offers training intended to support employees’ performance, career development, and advancement. The company also highlights opportunities for internal promotion and notes that the role has no nights or weekends.

UniFirst is an international garment-services company with more than 13,000 team partners serving 300,000 business customer locations across the U.S., Canada, and Europe. The company describes itself as an 80-year-old organization focused on annual growth and states that it is an equal opportunity employer.

Requirements

• High school diploma or GED.
• Be at least 21 years of age.
• Hold a valid non-commercial driver’s license in the state of residence.
• Have reliable transportation.
• Meet pre-employment DOT physical requirements.
• Be physically capable of lifting up to 50 pounds.
• Have communication and language skills.
• Have basic computer proficiency.
• Be results-driven and able to build relationships, support the team, and assist customers.

Nice To Haves

• Some college is a plus.
• Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience is preferred.
• Interest in developing into a customer service and loyalty expert.

Responsibilities

• Oversee the training and development of a team of Route Service Representatives.
• Respond to service requests.
• Negotiate customer contract renewals.
• Build strong relationships with customers and team members.
• Work with other leadership and management team members to provide strong customer service and product programs.
• Provide route coverage when a Route Service Representative is sick or on vacation.
• Use route coverage opportunities to check representatives’ performance and customers’ satisfaction and loyalty.

Benefits

• 401(k) with company match
• Profit sharing
• Health insurance
• Employee Assistance Program
• Life insurance
• Paid time off
• Direct payroll deposit
• Tuition reimbursement
• 30% employee discount
• Employee referral bonuses
• Training to enhance performance and career potential
• Career advancement and promotion-from-within opportunities
• No nights or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED