Route Service Supervisor- UniFirst
About The Position
UniFirst is seeking a Route Service Supervisor to supervise and work with Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. This is an entry-level management position for a career-minded individual interested in advancement. The supervisor supports the training and development of the route team, responds to service requests, manages customer contract renewals, and helps deliver strong customer service and product programs. The role also provides route coverage when a representative is sick or on vacation, offering an opportunity to assess representative performance and customer satisfaction and loyalty. UniFirst describes its workplace as having a family culture, diverse team, training, and opportunities for career mobility and internal advancement. The company says the position has no nights or weekends.
Requirements
- High school diploma or GED.
- Be at least 21 years of age.
- Valid non-commercial driver’s license in the state of residence.
- Reliable transportation.
- Meet pre-employment DOT physical requirements.
- Be physically capable of lifting up to 50 pounds.
- Communication and language skills.
- Basic computer proficiency.
Nice To Haves
- Some college.
- Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience.
Responsibilities
- Oversee the training and development of a team of Route Service Representatives.
- Respond to service requests.
- Negotiate customer contract renewals.
- Build strong relationships with customers and the team.
- Work closely with other leadership and management team members to provide customer service and product programs.
- Provide route coverage when a Route Service Representative is sick or on vacation.
- Check on representatives’ performance and their customers’ satisfaction and loyalty while providing route coverage.
Benefits
- 401K with Company Match
- Profit Sharing
- Health Insurance
- Employee Assistance Program
- Life Insurance
- Paid Time Off
- Direct Payroll Deposit
- Tuition Reimbursement
- 30% Employee Discount
- Employee Referral Bonuses
- Training designed to enhance performance and support career potential and advancement
- Career mobility and opportunities for internal advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
