Route Service Supervisor- UniFirst
About The Position
UniFirst is seeking a Route Service Supervisor to supervise and work alongside Route Service Representatives who deliver to multiple customers each day, from small family-owned businesses to major corporate locations. This is an entry-level management position for a career-minded individual interested in advancement. The supervisor oversees the training and development of the team, responds to service requests, negotiates customer contract renewals, and builds strong relationships with customers and team members. The role also works with other leaders and managers to provide strong customer service and product programs, and provides route coverage when a representative is sick or on vacation. UniFirst describes its workplace as having a family culture, career advancement opportunities, and no nights or weekends.
Requirements
- High school diploma or GED; some college is a plus.
- Be at least 21 years of age.
- Valid non-commercial driver’s license in the state of residence.
- Reliable transportation.
- Meet pre-employment DOT physical requirements.
- Physically capable of lifting up to 50 pounds.
- Communication and language skills.
- Basic computer proficiency.
- Results-driven, relationship-management approach and willingness to help the team and customers.
- Interest in developing customer service and loyalty expertise.
Nice To Haves
- Some college.
- Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience.
Responsibilities
- Oversee the training and development of a team of Route Service Representatives.
- Respond to service requests.
- Negotiate customer contract renewals.
- Build strong relationships with customers and team members.
- Work closely with leadership and management team members to provide customer service and product programs.
- Provide route coverage when a Route Service Representative is sick or on vacation.
- Help assess representatives’ performance and customer satisfaction and loyalty while providing route coverage.
Benefits
- 401(k) with company match.
- Profit sharing.
- Health insurance.
- Employee Assistance Program.
- Life insurance.
- Paid time off.
- Direct payroll deposit.
- Tuition reimbursement.
- 30% employee discount.
- Employee referral bonuses.
- Training designed to enhance performance and career advancement.
- Career mobility and promotion opportunities.
- No nights or weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
