Route Service Supervisor- UniFirst

UniFirst•Keeseville, NY

About The Position

UniFirst is seeking a Route Service Supervisor to supervise and work with Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. This is an entry-level management role for a career-minded person interested in advancement. The supervisor supports the training and development of the team, responds to service needs, renews customer contracts, and builds strong relationships with customers and team members. The role also provides route coverage when a representative is sick or on vacation, offering opportunities to assess performance and customer satisfaction. UniFirst describes its workplace as having a family culture and offering training and career mobility. The company notes that the role has no nights or weekends. Benefits include a 401(k) with company match, profit sharing, health insurance, an Employee Assistance Program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, an employee discount, and employee referral bonuses.

Requirements

High school diploma or GED.
At least 21 years of age.
Valid non-commercial driver’s license in the state of residence.
Reliable transportation.
Must meet pre-employment DOT physical requirements.
Physically capable of lifting up to 50 pounds.
Communication and language skills.
Basic computer proficiency.

Nice To Haves

Some college.
Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience.

Responsibilities

Oversee the training and development of a team of Route Service Representatives.
Respond to service requests.
Negotiate customer contract renewals.
Build strong relationships with customers and the team.
Work closely with other leadership and management team members to provide customer service and product programs.
Provide route coverage when a Route Service Representative is sick or on vacation.
Check on Route Service Representative performance and customer satisfaction and loyalty while providing route coverage.

Benefits

Quality skills training designed to enhance performance and support career potential and advancement.
Career mobility and promotion from within.
Family-oriented culture.
No nights or weekends.
401(k) with company match.
Profit sharing.
Health insurance.
Employee Assistance Program.
Life insurance.
Paid time off.
Direct payroll deposit.
Tuition reimbursement.
30% employee discount.
Employee referral bonuses.