Route Service Manager

Interstate Batteries•Dodge City, KS

12d

About The Position

The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within an assigned territory. The role grows route sales through outstanding customer service, trustworthy advice, and dealer retention. It involves servicing and maintaining dealer accounts, managing consignment programs, handling deliveries and payments, and collecting used batteries.

Requirements

Current DOT Medical Certification and a clean driving record.
A Class A or B Commercial Driver's License may be required depending on the equipment operated.
High school diploma or GED equivalent.
Ability to read, write, and compute basic math.
Good communication skills and ability to interact effectively with customers.
Strong customer service skills.

Nice To Haves

Prior driving experience.
Prior customer service experience.

Responsibilities

Deliver batteries and provide service to each dealer on the route in a timely manner.
Follow all Environmental Health and Safety rules and policies.
Establish, build, and maintain good dealer relationships.
Manage consignment programs to help dealers increase sales and drive retention.
Complete documentation in a timely manner.
Maintain the route by keeping displays clean and the dealer list up to date.
Invoice units that fail to last through the warranty period.
Rotate batteries to maintain product quality and service standards.
Collect and handle payments on account, which may include cash, checks, and money orders.
Collect and return junk and/or used batteries.
Load and unload the truck.