Route Service Manager

Palermo Rhodes • Dothan, AL

2d

About The Position

The Route Service Manager runs the service side of the Dothan, Alabama branch, leading Route Service Representatives and Route Service Supervisors who deliver services to customers ranging from family-owned businesses to large corporate accounts. The manager hires, trains, and develops the team and is accountable for customer retention, account growth, and the profitability of the assigned book of business.

The role also involves direct customer engagement, including relationship management, service recovery, contract renewals, and negotiation. It offers advancement pathways to Branch Manager and General Manager positions. The schedule is described as having no nights or weekends. Compensation includes base pay plus bonus.

Requirements

• Experience leading a route, service, or delivery team.
• Demonstrated ability to retain customers and grow accounts.
• Comfort coaching, correcting, and hiring drivers.
• Strong negotiation and contract renewal skills.
• High school diploma or GED required.
• Proficiency with MS Office.
• Must be at least 21 years old.
• Valid non-commercial driver's license.
• Must complete a DOT physical.
• Ability to lift 50 pounds.
• A personal vehicle used for business must meet minimum insurance requirements.

Nice To Haves

• Bachelor's degree preferred.
• Experience in uniform, linen, facility services, food or beverage distribution, pest control, or another route-based industry.

Responsibilities

• Lead Route Service Representatives and Route Service Supervisors.
• Hire, train, coach, correct, and develop team members.
• Oversee service delivery to customer accounts.
• Manage customer retention and account growth.
• Own the profitability of the assigned book of business.
• Build customer relationships and handle service recovery.
• Negotiate contract renewals.

Benefits

• 401(k) with company match
• Profit sharing
• Medical insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• 30% employee discount
• Referral bonuses
• Base pay plus bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED