UTILDRV Rt Relief Utility Dvr

Alsco•Atlanta, GA

About The Position

The Route Relief/Utility Route Sales Representative supports the Service Department in meeting customer needs through sales and superior customer service. The position covers routes and performs other service-related tasks as required. It reports to the District Manager. The role includes learning and supporting all routes, running routes during holidays, vacations, or other vacancies, and assisting with rush deliveries, renewals, audits, training, and other assigned work when not on a route. The employee operates a delivery vehicle, makes timely and correct deliveries and pickups, maintains account inventories, processes customer payments, completes route paperwork, and helps maintain customer relationships and service agreements. The position involves daily travel by delivery vehicle within a route and work in vehicles, customer locations, loading areas, service centers, depots, and indoor and outdoor areas of an industrial facility. Physical activities include sitting, driving, grasping, stooping, kneeling, reaching overhead, moving carts up to 500 pounds, lifting up to 75 pounds, standing, walking, writing, speaking, and hearing.

Requirements

Be at least 21 years old and have and maintain a valid driver’s license; CDL when applicable.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent vehicle-operation skills and at least one year of verifiable safe and successful driving experience.
Demonstrate excellent customer-service and route-sales skills.
Have excellent verbal and written communication skills in English, ability to comprehend and follow directions, good time-management skills, and ability to work as a team player.
Recognize colors, sizes, and product types and accurately count, add, and subtract.
High school graduation or similar experience; qualified driver’s license.

Responsibilities

Perform the responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, covering them as needed for holidays, vacations, or other vacancies.
When not assigned to a route, assist with rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
Solicit new customers; up-sell, cross-sell, and sample service or product lines; and support a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, customer needs, and service.
Build customer loyalty and provide outstanding service by communicating openly, educating customers, and proactively resolving concerns with supervision.
Safely operate a delivery vehicle in accordance with applicable laws and company policy; keep the vehicle clean and perform regular inspections.
Handle and process customer payments and keep route paperwork current.
Deliver complete textile loads on time and accurately, pick up soiled textiles, and maintain proper account inventories; service facility-maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and offload soiled textiles in the facility receiving area.
Accurately prepare route paperwork and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.